Very clean and comfortable in a perfect location for all amenities in Hull. Staff are always very attentive and cannot do enough for you. Food is amazing good choice for breakfast and evening meal was exceptional

Nothing

lovely clean gym with state of the art equipment. amazing management who go above and beyond to make you feel at home. Best place to stay in Hull!

Location and staff

None

The whole experience, great room, and friendly helpful staff.

The walk from the carpark with cases and rain wasn't ideal.

Toilet

none

location

poor communication of staff well Nadia receptionist and it was embarrassing for me chef didn’t supply celery on the cheese platter had to ask for it

Lovely staff

the bed was the most uncomfortable I’ve slept in and breakfast was pretty awful for £15.

Comfortable bed, excellent bathroom. Despite been located at the front over a main road it was very quiet. Breakfast was excellent and a good choice.

Expensive bar prices.

Location Cleanliness

Poor amenities. Extremely uncomfortable sofa bed in Junior Suite. Sofa bed mattress so thin you could feel the metal against your body. No minibar and no ice. Breakfast modest at best for a 4 star hotel.

The breakfast hall had a lovely ambience and quality food was served! The option of additional omelette was also a good one. The room and bathroom/toilet was quite spacious which is something I appreciate! The gym facility was nice 👌

.

Went to a family wedding. Lovely, welcoming staff, great place & all went exceptionally well. It was an amazing day & perfect at this Hilton. Best one ever been in.

The shower screen seemed a bit short & no matter how you tried water went onto the floor Only thing after a perfect stay.

Very good lots to chose from

Nothing

nice decor - luxury feel for a good price

staff need to sort out their attitude. was standing in the queue with my sister then a gentleman came to join the queue. was obvious we were there first but when another staff member hopped on the desk to serve he completely ignored us and served the gentleman. not sure if this is a racial thing or because we weren’t dressed a certain way but they need to learn to treat all their guests the same because guess what…we’re all paying money to be here

Beautiful spotless room Great location Parking at back of hotel Only a short walk to reception You do have to pay for parking though But very secure Would definitely stay again

Pillows a bit flat

Its location was perfect

The plugs down one side of the room didn’t work.

the hotel is amazing

the pillows are too soft and the bed is too hard

Excellent service from all the staff especially on the front desk when checking in.

N/A

The bar,the ambience,the cookies,the room…the view…

1 , The marathon walk from the car park to reception,the marathon walk from reception to room 301…(.this is a disability booking..) typical faulty towers treatment..i think it’s a boot camp for invalids .brilliant design..the Architect deserves an Oscar.. 2 ,The details on booking.com not relating to doubletree reality…( no fridge no cooker no dining facility) Being told i should address booking.com about the problem.. 3 ,Shower framework in room 301,never been cleaned.. 4 , Shower water pressure inadequate… 5 ,£12 a night for car parking is terrible value ,i think that’s Doubletrees guilty secret.. 6 ,the parking mobile phone app is really badly designed its a nightmare to use..

Breakfast was great and the check-in staff were friendly.

The price of the "rooftop" bar...

Staff was very nice friendly and attentive

Booked the Hilton purely because it advertised a bath in the rooms. On arrival there was no bath only a large shower. Seems petty but I paid £30 more than any other hotel in the area as this was the selling point for me. The Lexington sky bar was closed for the full evening also

Room was large, immaculately clean bed was very comfy

Not much really.

The hotel is in a central location. The staff were pleasant, helpful and polite on arrival. As we were presented with this gooey chocolate cookie each. That cookie, may I add, was spectacular. We walked to our room, opened the door to see a spacious, floor to ceiling windows, nicely turned out bedroom. The bed was soft, lighting was good and TV worked with no problems. Bathroom was equally well designed. We went downstairs and had a delicious meal at Marco Pierre White. We weren't able to go to the roof terrace as there was a private party, maybe next time. Thank you for such a wonderful stay, we will be back!

Not enough cookies.

Staff were v helpful and polite

More tea bags n milk in the room. More channels on TV. Some tourist info about local attractions in and around the city would be nice for out of town guests in the rooms.

The hotel has private, secure parking which is a definite bonus. The staff - right from checking in, to checking out were all lovely. Friendly and efficient. It was my first stay in a Doubletree - the 'warm welcome' cookies were a winner with my daughter. We asked for directions to Hull New Theatre. A member of staff tried to show me on his phone - when he realised we didn't know Hull at all, he took us out onto the street to show us. When we realised it was a bit further than we thought, he brought us back inside and ordered us a taxi, which came within a couple of minutes. The same member of staff approached us the next morning and asked if we had made it to the theatre OK and how the show was. He was absolutley lovely. The rooms were clean and spacious. Nicely designed. Plenty of storage.

Totally minor point, but a large proportion of the duvet was tucked very firmly under the bottom end of the bed. I wasn't strong enough to pull it free. Even when I moved right down the bottom of the bed, I couldn't cover my shoulders with the duvet. (I am not tall).

All members of staff were friendly, efficient & welcoming. The room and facilities were great - especially the huge shower and lovely toiletries. Food was also top rate, both at the dinner & at breakfast.

Nothing

Room, staff, services, all great. Bar and atmosphere were nice and relaxed. For being in Hull, a really nice place.

Wifi passable. 'Smart' tv was kinda dumb.

Bed is comfortable and rooms are bigger than average

Toilet leaked leaving water all the floor. Water pipes and hearing pipes banging all night. Reported to staff didn't really seem interested at all. Don't stay in room 406

Modern, clean and spacious rooms

Breakfast was 100%

Clean and comfortable

Reception staff were not very helpful. Room service brought food and forgot the wine. They arrived 20 minutes later with the wine. But we had eaten our pizza. We said we no longer wanted the wine as we wanted to drink it with our meal. Lady said we had to have it and couldn’t get a refund. The lady at reception the next morning sorted it all out and gave us the wine for free. So ended ok

We stayed for a party on the roof top bar. All excellent, party was brilliant and the rooms are lovely. Bed was comfy and all facilities were great. Shower gels etc smells devine!

No access to bar via stairs as was only on floor below. Husband does not like lifts and had to walk all the wat down to walk all the way back up to gain access to rooftop bar!

Didn't have breakfast as I was on my own. The location is good.

Can't think of anything.