Helpful staff. Excellent food, quality and taste for in room dining.

Misses on the unified experience of quality present in a luxury resort. 1. Ask for a person to park car. It wasn't part of service 2. Table missing in the TV area 3. Ask for newspaper in the morning. Preference should have been noted at the time of check-in. 4. One bathrobe was available for 2 guests 5. TV in the toilet area did not work. Hooks to hang lowers are missing in toilet area 6. Had to ask for 20% discount on F,&B. Offer from booking.com was not translated automatically to Buena Vista. 7. Approach road to Buena Vista is in a mess 8. The small statuettes around the pool and the entrance in white do not gel with the architecture and theme of the resort. 9. Take a re-look at signage. Is there an arrow required which marks Nolita Sky bar on the building. 10. Absence of Coffee maker in Aurora which gives an option of latte, cappuccino, espresso The management needs to take a look at competition in the same price bracket and see what is it they are doing different.

Honestly the photos don’t do justice to this property. It is a beautiful hotel, spread over huge acres of land and the villa’s are just out of this world. A big enough private pool (for 2), a phenomenal room with world class amenities and ample privacy. You honestly couldn’t ask for more.

I think the wifi could have been better. Not possible to work from your villa.

The room was exceptional. The amenities in the room was of top notch luxury. They gave us an early check-in as per our request. Food was delicious.

Location is bit off. But the size of property requires this kind of space so it was okay. Not ideal for travelers looking to go into city at a drop of a hat. They should certainly include breakfast buffet. At such price, guests expect a choicest spread.

The staff is apathetic. They are not responsive and sometimes downright deaf to your needs. We gave a WRITTEN list of complaints to reception including curtains remote not working, basin clogged, no pressure in shower, washroom tv remote not working, only 2 towels for a room with private pool etc etc etc. After 6 hours, when we returned to room, curtain and remote still were not working, still no pressure in shower. Common pool was "under construction"

The property itself is nice (although signs of aging are now visible). The pool is a tad small but still nice feeling to have a personal pool.