Nouredine was helpful The Jacuzzi was nice The design of the Riad was nice

Hasan had no customer service skills. The AC was not working properly in one of the rooms when it was 45c. Everything was paid for beforehand, yet they added a so called 'City Charge' of 390MAD for 3 days when this was not mentioned in the website. I felt cheated when given the bill of 1500MAD upon check-out. NOT GOOD

Very helpful staff, excellent premises and lovely breakfast. Quiet and comfortable room.

The neighborhood is not ideal...

Picturesque

The property is so clean, tidy, authentic and beautiful. It is in a very tucked away location surrounded by locals and it was surprising to see such a beautiful Riad behind the door. It was difficult to get a taxi from the airport to the door of the hotel, some of the roads are narrow and so we had to walk a small way (it was safe but a little uncomfortable at night time). The hotel can help organising a taxi from the airport to the hotel before your stay. The property felt very safe and secure. The souks (markets) are a short 10-15 minute walk away and other trouser attractions are close to. The property gives you a full authentic experience of Marrakech. The staff were incredible, very kind and helpful and helped us organise our excursions and took very good care of us. I really recommend staying here for your time in Marrakech!

The property is situated on a small road which was daunting at first but it was safe.

thé Riyad was amazing. room super confortable. staff super nice. thé spa really relaxing. everything was nice. note that you are slightly off the main touristic place, but it’s just a short walk back to the Riyad. which is even better.

not much!

All of the staff were so lovely and helpful. There are 2 hot tubs on the roof terrace. Both superbly clean, modern and hot! Eggs for breakfast upon request if you’re not into sweet pastries.

Nothing

Hassan was very helpful in terms of even finding the exact food we were craving and ordering them in!

There are youths who will insist on guiding tourist and demand cash if one follows them around the area. but they are harmless. Can be quite intimidating if Hassan did not assure us they mean no harm.

„It was all a dream“… best stay we could imagine! Special thanks and all the best for Hassan and his team, we felt like home! They were awesome at all.. All the best for you and your families! Shukran🙏🏽