Love the cozy and warm atmosphere of the lodge. Close to the slops. Breakfast was amazing. All staff members were so friendly and helpful. Room was bright, super clean and spacious with towels provided. Bathroom was clean with nice communal hot bath. Good quality in house rentals. Free shuttle service was convenient; pickup and drop off on arrival and departure. Would definitely come back!

Nothing, everything was just fantastic!

The house interior is very well designed and has a warm atmosphere, it feels like Christmas and makes you want to stay more. Everything is super clean and comfy.

The parking is a bit small. Somebody parked in front of my car and I couldn't leave. Fortunately the staff was quick to get it removed, but I can see this happening again. My room was nearby the living area so it might be a problem for some people because it's a bit noisy.

The owner is so friendly and helpful. He even gave me a lift to find a near by restaurant when we arrived late. accommodations is good, Clean and great value.

Location, clean

Toilets didn’t had washlets

Yoshi, the front clark, was very friendly, attentive and helpful. Thank you!

Stay was too short

The room was nice, the breakfast was delicious, the staff were wonderful and very friendly!

The mattresses were firm and the stairs were a bit steep. But no real complaints.

Everything was just fantastic, I stayed only for 1 night, arriving late, leaving early next day, but all ~8 hours of the stay was just excellent. The host - Justin and his team are very nice, attentive, even allowed to have a breakfast earlier than 'official'. The whole atmosphere in the lodge is just as at home, nice lounge, with a lot of homely stuff, a place outside of the lodge for 'small chat' or a cup of coffee is just wonderful (with a lot of 'creatures' from tales hanging around :). A small 'onsen' was a bonus, both in the evening and early morning. The host proposed to meet us at the station, and also drove me to the station early morning. Rooms are clear, nice, comfortable. Would definitely come back! :)

One should realize that the lodge is a bit outside of the main part of the town, if proximity to the town center is important. However, this might also be considered as advantage - it's a quite place, in the woods, overall I can confirm the place is just excellent!

i liked the seating area outside. And the decorations were good

parking was small

Amazing people, really kind and attentive. Great breakfast. fans and air conditioning units in the room. small but useful communal bath, common areas with tables, cutlery, hot water, coffee and some instant food available.

the toilet in our room was small. some moldy smell in the room.

the property is cool 👍🏻

no have

apartment was great! very clean and the staff were friendly and warm.

we stayed 3 nights. it would be nice if amenities were topped up automatically. ie. towels,toothpaste,coffee

- comfortable and clean room - great deal with fresh breakfast - friendly and helpful staff

It is a great place! It was my first time traveling alone and I really enjoyed my staying there. The owners are very nice, the welcoming is very warm. Would definitely recommend Penke Panke !!

Staff there were all friendly and helpful. I really enjoyed my stay and it was great to spend time with other guests in the lounge area, so as spending time alone in the room. Everything is clean and well equipped. Breakfast sandwich that staff made was great. Excellent place to stay and I’d love to stay again!

Not that I can’t think of.

Everything was good . Very convenient. staff were very accommodating and helpful.

We just hope there is a bidet in the toilet☺️

Great value for money and friendly staff!

Great breakfast and relaxing lounge with coffee machine and possibility to prepare your own snacks. I got an upgrade to a larger room, thank you very much! The staff was very friendly and helpful.

Nothing to complain.

completely enjoyed my stay at this place. loved the location as the lifts were just a few mins walk away and appreciated how friendly and helpful everyone was. grateful to justin for making sure that my rentals were right for me, especially the set-up of the bindings; greg for picking me up at the bus terminal though it was past 9pm; felipe for the great breakfast and excellent song recommendation; and meg, whom i only talked to briefly but was just altogether lovely.

the walls were a bit thin, but not that big a deal since i had earphones and music to keep the noise out. i will definitely still stay here the next time i'm in hakuba.