location - kitchen utensils

There was mould in most of the bathrooms and the heating never seemed to do what you wanted it too. In one of the bedrooms (maybe multiple) there were bedside lamps but no plug sockets to actually plug them into.

Location - perfect

No Central heating during peak winter season

spacious house in easy location for Bath. I hired the house for my bridesmaids and myself to get ready before my wedding there is lots of space for a bigger group.

I do have a few complaints; There is no helpful information provided or stored anywhere in the property. We had to contact you the helpline 3 separate times, to ask for the key, to ask when the back door key is stored and to ask for the wifi. The property was tidy but not clean enough, the floors were dirty, there were crumbs on the sofas and the shower in the master was pretty gross. It was also very bare, I am used to rental places providing basic items but there was nothing, no sponge for the sink was the most annoying but they did leave us with a single coffee pod. Expect a better standard for somewhere this expensive.

very spacious

nothing

The beds and bedding were comfortable and the only thing that was actually clean

This property does not bear any resemblance to the photos shown on any platform including their own. I booked this for 12 friends and me and I cried when I walked in. Firstly before even arriving, you have to go through a time consuming process of proving the identity of everyone in your party. Driving licence photos were submitted. When I got there the one parking space was impossible to get into due to the illegally parked cars behind it. There was no sign for the house or number. When I walked in the smell was awful, damp and mouldy smell. There was bits of food on the floor and in the sink, the bin bag in the bin was wet and smelly. The fridge was smelly and there was spilt dried milk in the shelf compartment. There were crumbs on the worktop and cobwebs hanging from the ceiling. The floor had not been cleaned and the mop in the bucket was as dry as a bone so clearly had not been used. I looked in the bedrooms and found dirt, dust and cobwebs. The carbon monoxide monitor in the ground floor bedroom was under the wardrobe and we only found it when I hoovered the rooms. There was a toenail on the bedroom floor. There were stains on the floor that had not been mopped in ground floor. The ground floor toilet had human waste in the bowl and under the lid and rim. The bath was full of something black like silt or black dust and there was black mould on the bath mastic and the sink. Whilst we were looking for cleaning products we found a wet towel (source of the smell in the kitchen) which was being used to soak up a leak. The kettle was full of descale and we purchased a descaler when the property owners (A company called Stay Beyond) would not find us a new property. The sink was blocked and as soon as we emptied water down it, black gunge and food came up. It was then blocked. We could not use the sink or the kitchen to eat a prepared meal so we had to go out. We contacted the company immediately who wanted photos and videos before they would send anyone out.

Awful custermer left myself and 6 colleagues on the street at 8pm on a Friday night due to the fact 2 people did not have identification

Location is great and the place is huge. Lots of space and the communal areas were great.

It is a little tired and lacks some of the things I'd have expected for example, there were two saucepans and one teaspoon for a house that sleeps 12. There was an issue with one of the shower leaking into the living room that was clearly ongoing too. But luckily there were plenty of bathrooms and it was great value for money!

Great location, comfortable house.

Lovely house. Although could do with a bit of TLC. The house is in a great location.

Not enough equipment in the kitchen struggled to cook a meal for 8 adults due to lack of large pans etc. The sheets and towels were clean but cupboard items and cutlery dirty. The heating and water heater stopped working so we were freezing. Was eventually sorted but had to allow entry when we were not present.

The location was perfect, the house was spacious and perfect for what we wanted. The decor was in keeping with the property yet still modern. We enjoyed our stay!

The downstair bathroom had an extremely strong odour of cabbage. There was obviously a draining issue. This coukd be smelt though the whole downstairs of the property. There was also an issue with the showers. At some times none of the showers worked or only provided a trickle of water. The sink in the kitchen also did not hold water. It had a constant slow drain away.

The property's location was great, less than 10 minutes walk from the centre of Bath and the dedicated parking space at the rear of the property was a real bonus. The decor was a little tired but the property was clean and comfortable and the towels and bed linen were spotlessly clean.

The emails I received prior to arrival said that access to the property was via digital keys and the 'Klevio' app, which I was told to download. This was not the case! Access was via the rear of the property using a key which was in the key safe, unfortunately we were given the wrong combination and couldn't gain access upon arrival. The records for this property and the instructions for gaining access need to be amended, being told to use the Klevio app is just confusing and a complete waste of time. Once we gained access we found there was no front door key so although we could leave through the front door we could only get back into the house at the rear via the back lane. Not ideal if walking alone at night. There were a few issues once in the property, we couldn't get the grill to work, the basin in the downstairs bathroom was not useable but the main issue was the water pressure and complete lack of hot water. The water pressure was virtually non existent with barely a trickle coming from the showers and the temperature had to be turned up to the maximum just to take the chill off. We were only a party of 4 using the property so I can't begin to imagine the problems with the water if it was fully occupied. Despite what it sounds like we enjoyed our stay but there are issues that need addressing, especially around the water temperature and pressure.

Great location

For our entire stay due to a broken boiler we had no hot water! Not good for a party of 9 on a very hot weekend in August. When we reported the problem someone did come swiftly but was unable to sort it. We did receive some money back eventually but still feel it didn’t compensate us sufficiently for the inconvenience and lack of a basic facility !

The size and location of this property are excellent.

There was areas that needed more cleaning and also some repairs of fixtures and fittings. The shower pressure was terrible.

Super Location close to town, so hardly used the car all week. Very spacious house, has been tastefully decorated. Most of the beds extremely comfortable. Responsive to our phonecalls for support over a few issues.

I write this reluctantly, as it really was a lovely house and I would stay again. However, it needs updating as the chairs in the lounge are badly stained and one is rickety. The shower pressure of all the showers is really poor (downstairs shower very slightly better). The rugs need a good clean and the general cleaning/maitenance e.g. hoovering under the beds, replacing the bin, replacing the sidepanel of the bath etc is really needed. The children's bunk bed mattresses at the top of the house need replacing as they were so uncomfortable. All other mattresses were excellent!

It was very spacious and we didn't feel on top of each other. It is very well located and we were able to access the town centre and other areas of interest very easily and without needing to use public transport or driving ourselves.

Incorrect information given in respect of the access code for the key safe containing the rear door key to obtain access to the rear of the property, this is required in order to bring in luggage as the parking was at the rear and there was no side entryway. However when we called the staff were helpful and were able to provide the correct details. The property is quite clearly well used and whilst clean it is extremely tired and not at all as fresh and shiny as the advertisement pictures suggest. The description of recently redecorated does not appear to be correct, most of the rooms appeared to have been decorated quite some time ago.

We loved the home. It was a great size and perfect location.

The showers really let this property down. We could barely get one to work.

Great location, lovely house. Spacious, Comfortable beds.

Advertised as free parking but only one parking space. Water pressure was awful only one person could shower at a time and the shower on the top floor barely worked even if no one else was showering. One toilet was blocked on arrival.

Location

Damp No washing machine

Loved how spacious it was and lots of facilities

Shower went a bit cold

The house has lots of potential and the location is fantastic. Plenty of room for the 8 of us who visited. The door key worked great and we had no problem with the wifi.

The house needs a lot of work to bring it up to the standards shown in the photographs. It hadn't been cleaned properly before we arrived. there were stains on the table and the banisters were sticky and greasy. The sofas need cleaning or a throw put on them as they were stained and made us feel uncomfortable using them. The pressure of the showers is shocking whether it was one person using them or a few of us. We did speak to the cleaners about this on day one of our trip and a man came and messed with the boiler but it made absolutely no difference for the rest of the stay. The back door handle was falling off when we arrived and the man who looked at the boiler fixed this while we were there. Other things (which we brought up with StayBeyond) were not fixed while we were there. That included a faulty shower head which fell on one of the guests head, faulty toilet seat, chairs around the table with missing bolts which fell backwards when you sat on them, windows upstairs wouldn't open (what do we do in the case of a fire), 2 Velux windows we couldn't reach to close - luckily we had lovely weather. According to StayBeyond, most of these issues were resolved on the day we left but reading previous reviews a lot of the issues seem to be reoccurring.

Great accommodation with excellent hosts.

Parking was tricky as there is only 1 space at the property & wifi didn't always work (this could have just been unfortunate timing of our stay).

Walking distance from city centre

Electronic door lock did not work Only one parking space for house sleeping up to 13 Steep steps to rear door One double room very small No washing machine Tired decor

location is excellent, right in the middle if you want to explore Bath. Decor and rooms are very light & bright, there is parking for 1 car behind the property and a car park directly behind it. Heating system was excellent, full functioning kitchen w/plates, cutlery etc. Lots of books in the property, which was a great touch

minor things could have been better: kitchen tap comes out v.fast when you turn on the cold water; shower pressure is low when more than 1 shower is being used; window handle in the ground floor back bedroom was broken and couldn't be locked