The Palms

Pros- VERY comfortable bed, great water pressure, new appliances and excellent air conditioner. Really liked the courtyard to sit in and super close to the beach. Decent continental breakfast. Cons- thin walls, could hear all night talkers next door and loud walkers above us. Both of those cost us sleep.

I had a ground floor with a view and it was perfect! City and building parking right next to me and I can see the beach from my room. Everyone is very nice and respectful and maintenance is hard working always.

I wish I would live here.

1207 is a nice unit but some of the other units are a nightmare! When we went to check-in, they told us that the unit was not available because of plumbing so they put us at the Neptune. I told the gentleman at the front desk that I might wanna extend a couple days. I wasn’t sure he said that wouldn’t be a problem if I wasn’t able to extend through booking.com Just to make a new reservation and that I could stay in the same room as long as I paid $39 difference when I went

Maria the lady at the front desk and William the manager. They are rude and ruthless. That lady has no customer service skills. Told me I was wasting her time and to get out of her face. I hope the cameras record. This woman needs to be terminated

The properties absolutely amazing. The staff, however, is not in the office, especially that lady Maria.

I did not like how that lady Maria in the front office treated me. She is extremely rude and it’s not the first bad experience that I have with her. She needs to learn how to be a little more amicable and stop eating and chewing her food in front of customers that is very rude. She needs to learn how to have some manners and get some couth