Customer service was really hopeful

The bed are very uncomfortable and the pool was not available, maintenance etc

Pool, room

They were not playing the soccer final at the bar

On suburbs. Quiet area. Don’t stay next to elevator. Food is amazing. Staff is like your family. Safe place. Nice pool and massage area. Book a room with jacuzzi.

it is isolated from places but use Uber or rappi to order food. Will stay again. Is a 5 star place under a 4.

There was no hot water the whole time no one spoke any English it was hard to order food cause no one understood also there stove broke once I was there so they couldn’t provide food for a couple days .. horrible do not stay there at alll!!!

The most I liked was the way the people treated were amazing, especially Andres the bartender you was more and beyond

N/A

very beautiful and cozy . will go back

quiet

nothing in walking distance

Nothing

So the website on booking.com states high floor and we’re we’re out in on the second, it implied a Lou rain view and we literally faced a parking lot. We paid for 2 hour massages and were finished within an hour and 15 minutes. The staff was super unfriendly all they did was give us dirty looks, and the website booking.com showed check out was at 1 to 130 and were getting kicked out by 1245. Just horrible extremely horrible and not the value for the price you are paying

Friendly Staff, spacious rooms

Very bad quality mattress, beds are not confortable

The hotel was very clean

Spa was fully booked during our stay. We were over charged at the restaurant, none of the smart room fuctions work at all, which meant the television channels couldn't be changed, the ac temperature couldn't be adjusted and the lights were either all on or all off. The breakfast was strange, the buffet was closed and we had to order food, but there was no menu, so it was difficult to know what we could have.

Clean and super friendly staff

Bar closed at 10pm

We like the facilities. Parking, Breakfast area, Roof Top bar and social area are all great. The option to have a warm, made to order breakfast is great.

The engagement process used by the staff during the breakfast service send the wrong signal to the customer. We only had breakfast twice. The first night I was assigned a temporary room because the original one was not available and the next day I give another room. She was not aware of the change and it should not be to me to explain that if the hotel made this decision. Then I order two bottle of water to go and took several calls to be able to get them. Also, the first night I was assigned a room and found another guest sleeping there. It was corrected immediately but this is unacceptable.