Hilton Shah Alam Glenmarie

Nice environment and all the staff are nice

Since the hotel have 2 wings ,hopefully there is a signboard showing room numbers according to the wings.Breakfast can be further upgrade in terms of tastes of local recipes..

We had a Great view of the golf course. Nice surroundings. Good breakfast.

1. Wrong information about the room layout We booked a duplex suite. In Booking.com photos, the double bed is on the lower floor whilst the twin beds were on the upper floor. But when we checked in, it was the exact opposite. This posed difficulties to us. As an elderly couple, climbing up a narrow winding staircase to get to our bed which was on the upper floor was not easy. Access to the suite is from the lower ground floor where the living room, kitchen and refrigerator are located. 2. Facilities Also, the hotel tel extension is on the upper floor. By the time we climbed up the staircase to answer the phone, the phone had already stopped ringing. Worse, the upper and lower floors require 2 separate access cards to turn on the lights and aircond on each floor. So when our son ( who slept on the lower floor) left his room on the ground floor with the access card, we on the upper floor had to use our access card to turn on the lights & aircond on the lower floor. This leaves the entire upper floor in complete darkness. For your info, the kitchen, living room and fridge are all located on the ground floor. So u will find yourself going up and down the stairs - a real nuisance. 3. Service - still below par I was told that this hotel only recently came under the umbrella of the Hilton group of hotels. The service level of this hotel is not yet up to the level of a Hilton group hotel. We had to wait for almost an hour just to get a trolley to bring our stuff and luggage to the Clubhouse. Clearly, more staff training is required

Clean, staff very helpful

Good location

Service no up to 5 star hotel standard only 3 star