The location is ideal

Over £1000 went missing out of my travel documents which were in the safe

We are repeating customes, it is the 3rd time we visit this hotel. Great location, love the new renovation of the breakfast place and the beach club. Congratulations

Nothing

Room is great, breakfast very good, staff are excellent, beach is beautiful.

check out is a long wait for the transport to the pier is stifling hot weather! At Winks beach club there is an area for smokers but there are no cushions on the seats so impossible for me to sit down.

Nice resort on Koh Samet. Had one of the small Chalets with a small beach and a pool next to us. Location is great. Within 5min of walking you can reach the Main Street of Koh Samet with shops and a 7eleven supermarket.

A/C was too loud, but you should not switch off because it was too hot on Koh Samet. With earplugs it was no problem. Breakfast crowded and loins during prime time.

plenty of diverse accommodation and pools. Beach was beautiful.

Very busy breakfast service but maybe this was due to the Easter holidays

I like everything about this place!

The location, staff, and cleanliness were all excellent.

I was a little annoyed by the outrageousness of the Chinese group, but it isn’t the hotel’s fault.

Amazing breakfast. Wonderful location and service Provided beach towels umbrella if rain and a bag to put everything in and carry to the beach

The bed was kinda hard and uncomfortable to sleep

Staff, breakfast and general overall buildings and location was good

The rooms are too dark and can do with some openable windows for natural air

good location. many of the rooms are good but in the cheaper terrace rooms the walls are paper thin. nice beach. the organization and staff are so nice

the restaurant food is good but it is chaos. for example starters and mains arrive together and can take ages. you often have to get up and find someone to order from etc . not enough sun beds on the beach we never managed to get one in 3 days

- Beautiful beach restaurant with stunning sea view. - The staff in the lobby and pool/beach was helpful and friendly. Also the cleaning staff was very friendly. - The pool 1 was infinite and very nice to chill. - The pool 2 was suitable for sports swimming. - Food in the beach restaurant was very good. - This might the best hotel by the beach.

- The staff in the beach restaurant was a huge disappointment. We ate there 4 times at our 1 week stay. You needed to be very proacive customer from the first minute to the end. Every single time it took LONG to get our order, and from getting order it took again LONG to get our drinks which I couldn’t understand in that heat. Even we reminded them nothing changed. The restaurant wasn’t full but all you could see was the restaurant full of trainees who didn’t have any experience serving customers, The staff made always many mistakes with our orders, it seems they don’t understand english and don’t mind to check if they didn’t get something. Always somethings was missing: food, forks, knives, napkins, or they didn’t prepare the table for us. After we got our food and drinks they disappeared and didn’t come to check us for more drinks or dessert. You even needed to wait them LONG to charge us. I wouldn’t complain this much if this wouldn’t be the most expensive restaurant in that area. We would have loved to eat here every day because the food was very good, restaurant itself was stylish and the ocean view was stunning. - There was very odd smell in the pool 1. You could smell it when swimming and didn’t know if it came from the pool or somewhere else. - There was only 1 yoga mat in the gym. When the (very small) gym was packed I needed to do my training without it direcly on the floor - however I felt it was a better choice since the yoga mat was used and dirty.

Proximity to the beach, the beach.

Long walk from cottage to dining/reception /beach, would have preferred something closer. But to be fair, that's only because I had back ache. It was only a 5 min walk

Pool, beach, gardens

Restaurant food over priced

Great location... good access to beach

No internet cafe, as advertised in literature.

breakfast and staff

the type of room I stayed is for a couple. It would be good to have a blind between as shower room and toilet.

Breakfast and staff were fantastic. Very helpful and friendly. The hotel was very accommodating and made our stay feel special...which, it was.

They had some construction going on but they only worked during the day and they covered up the areas very well. It wasn't a problem at all.

The hotel is well maintained and offers so much variety in room styles and pool choices. The location is outstanding. Choice of a small, private beach that offers nice snorkeling opportunities or a large white sand beach. Will be my second home.