The big restaurant the garden

No heather in the pool the water was frezing

Rooms

Air conditioner was not working properly

location

humid smell and carpets dirty

Rooms were ok

Too noisy Terrible restaurant, and couldn't charge to room Over 45 mins to check out due to error with the bill.

Close to downtown core

Poor maintenance. Bathroom smelt funny and the hot water in the shower kept going on and off throughout

Beautiful lobby area, staff was very friendly, rooms were clean. Having 2 young boys I appreciated that they had a billiards table, fooseball table, playground area, and pool.

Out of our 4 nights, 1 night the hot ran out of water. It was from about 10 pm to 9 am. Staff never notified us about the problem, and when we called to ask they kept saying that it would be resolved shortly.

location

over priced, underwhelming breakfast buffet. poor, scant shower amenities. no trash can in sleeping quarters. ground floor rooms with sliding doors have no screens or security locking system

Liked the location short walk to zona central.

The room and the lack of attention to detail by staff. No body soap, no tp, no laundry bag, no toothbrush, no call back. The staff was very polite and apologetic but didn’t really seem to care. Including the general manager. The day the Can host large events but they proved to me they can’t even host a family of 5. I would hate to see what they miss in large event like a wedding or any type of business meeting.

the lobby’s alright

paper thin walls … poor plumbing … bad lay out

The location was perfect and the outside areas by pool

the black mold around my window, the view out that window, stains on the comforter and carpet, and torn material on chair at desk. More so, the black mold all the way around the window! pics attached

Wonderful breakfast variety - cooked to order - very good price. Staff was wonderful. Very pleased with all. I would highly recommend others to have breakfast there.

Having mentioned that we had elders with knee issues - would have liked room closer to entrance. We were on the first floor which is ramped and lower the second floor. Second floor is more at entrance level. We where charged extra for our child even though on the app. I had placed child info and age and they said I should have been charged for an additional person. I explained that this was not correct because I had placed all information before reserving.

Wonderful breakfast- would highly recommend- priced very well.

Felt ramp on first floor was too steep. Second floor is moor at entrance level