InterContinental Genève by IHG

Very elegant and clean

There was noises

Hotel is beautiful. Staff is very friendly and accommodating. Rooms are comfortable and provided everything needed for our stay.

Great swimming pool

Location a bit far away from the lake

We went to breakfast at around 9.45am There were plates of little scrap bits of smoked salmon. A tiny end piece of avocado. I expected the foods to be replenished. They were NOT. We ended up eating dried up rice. A few cold spring rolls and very cold dried up fried potato wedges. This was extremely disappointing. We didn't enjoy breakfast or the experience in the Woods restaurant. At breakfast, there were 4 or 5 other couples that arrived after we sat down. They all had waiters going to them and bringing coffee. Not one of the 5 or 6 waiters that were hanging around asked us if we wanted coffee or hot drinks. It was shocking!! I finally had to flag a waitress to bring us the bill. She gave me the bill. Our breakfast totalled 100 swiss francs. I paid with cash and waited for someone to come and collect it from the table. After 25 mins, we got up and took the money to a waitress and asked for a receipt. She said she'd bring one. She never returned. We were desperate to get on with our day. Eventually we asked again for a receipt. A waiter asked us if we ordered just one breakfast. This restaurant was NOT busy. How on earth did no one know what anyone was doing?? Customer service in the restaurant was dreadful. We didn't bother going back in to the Woods for breakfasts or dinner for the remainder of our stay.

Being ignored in the restaurant and food not replenished. No smoked salmon or avocado left and only dried up food available. Utterly dreadful! The TV in the room was not working well. The screen would randomly turn black every 15 minutes or so. The shower backed up and didn't drain. On day of arrival. There was no body wash. The cleaning staff had left two bottles of hair conditioner instead of bodywash. The maid apologised the next day and switched out one of the conditioners for a bodywash.