Les petits déjeuner étaient super bien. Ambiance super. Les réceptionnistes sont super accueillants et chaleureux. Le lit est super confortable! L'hôtel est à côté de tout, super bien placé dans la ville.

Nous ne pouvions pas déposé d'affaires ou d'objets de soins dans la sale de bains. L'espace était très petit.

personale lodevole per accoglienza e volontà. La struttura sconta tuttavia qualche problema di età e funzionalità.

l'ambizione di offrire servizi di spa, potrebbe creare aspettative illusorie. il bagno non è ventilato adeguatamente per rimuovere l'umido in caso di docce serali.

Cuartos muy cómodos, excelente atención y ubicación de ensueño.

No esperes un hotel 5 estrellas, pero es perfecto para llegar a dormir cómodamente después de un día de conocer la ciudad.

Sono rimasta molto soddisfatta dall'attenzione ricevuta, il personale oltre che ben qualificato era estremamente gentile. Comodissima anche la posizione vicino alla stazione e con il centro città raggiungibile in pochi minuti. La struttura in sé era molto semplice ma comunque comoda e fornita di tutto il necessario.

In generale è stata davvero un'ottima esperienza, senza particolari pecche eccetto per l'acqua calda che usciva ad orari. Il personale però mi ha chiarito il tipo di problema e fornito immediatamente la soluzione.

Large room and bathroom, all looked very new and very clean. It had everything we needed. We were able to drop off our luggage when we arrived early. The breakfast buffet was huge and i liked being able to make tea in the dining room whenever i wanted. Very friendly and helpful staff

The laundry isn’t available which was one of the main reason for booking the property.

El desayuno estaba genial, tipo buffet, había mucha variedad de comida, aunque es verdad que los platos calientes estaban un poco fríos. Un detalle a señalar es que hay un baño en la misma planta que en el restaurante. Las habitaciones están todas reformadas. La calefacción es buenísima, hay muy buena iluminación y el baño es amplio, con ducha grande y espaciosa. Las camas son muy buenas, blandas y de buena calidad, al igual que las almohadas, que también son blanditas y mullidas.

Nada más entrar en el hotel hay unas escaleras y no tienen rampa de acceso., Teniendo en cuenta que llegas con maletas y cargado, es un problema, pero es el único que hemos encontrado en este hotel.

La ubicacion centrica y limpieza media aceptable

Limpieza podria mejorar y estan renovandolo. Lo elegi por el parque infantil que tienen

La ubicación es excelente cerca de la estación de tren y tram. A unas cuadras nomás de la catedral. La gerente se encargó de todos nuestros requerimientos. La habitación super limpia y el baño super espacioso y con bidet. El buffet super abundante y a buen precio.

Que afuera la municipalidad construía la calle nueva y en el día había mucho ruido. Algo que superó al hotel pero hubiese estado bueno de saber.

The position is perfect for walking around the historic city centre. Just a few minutes walk from the station, piazza Duomo. A lot of restaurants in the nearby

Furniture

Breakfast was great and so was storing our bags before check-in. The location was perfect for arriving by train. Less than a 10-minute walk. It was also perfect come the lunch and dinner hour as the street suddenly filled with dining tables and the smell wafting from the restaurants couldn't keep us relaxing too long. The AC was a huge plus.

I couldn't figure out how to shut the second shutter in order to black out the room. The street lights really weren't bad though.

everything about the hotel is excellent.

Very good location , walking distance from Santa Maria Novella train station, lots of good restaurants in the area, very friendly staff especially the old lady who sits on the chair every morning and greets you.Breakfast really good.

They have road construction on the street.

I was really pleasantly surprised with the hotel. Very good breakfast, clean and big enough room ( I was concern with the European hotel size rooms). The location of the hotel is perfect.. Close to the train station as well as all major museums and touristic places.

The staff especially Francesca are super friendly!

It was great

Basic breakfast but enough choice

No bar but you could get drinks from the fridge and put them on your room

EVERYTHING

NOTHING

Great location we stayed here for 6 nights in March for my partners 30Th birthday she loved it staff put a bottle of wine in room on arrival for a small charge lots of option's for breakfast buffet eggs , pizza , cereal yoghurts etc , coffee machine great. Good Size room large bed which was great as I'm 6ft2 sometimes find beds small room spotless regularly cleaned changed daily bedding u got Netflix etc in the room nice touch great power shower location 2 minutes from central bus n train station so u can get every where then you walk outside loads of bars and restraunts your right in the heart of this fantastic city so it may be a bit loud and rowdy for some , compared to some places nearby really expensive so we had a fair price staff were great always someone at the reception mostly family run and occasional language barrier issue but we're very helpful no issue's checking in early or late happy to help. We were so busy exploring so didn't get chance to use the spa sadly the theraphy etc are the standard price you'd expect. You can help yourself to coffee n drinks n biscuit in the day nice touch. Fridge with drinks and alcohol n snacks by reception all at a fair price if you wanted to quickly buy something going straight to your room thought there are bars next store and shops few doors away.Very quaint stylish hotel my favourite hotel out of several I've been to In Italy.

Lift door was tempormental. Nothing really.

The hotel was very central to everything, restaurants and nearby tourist attractions and activities. The staff were friendly and accommodating and there was a designated smoking area on the terrace opposite our room

TV did not work but it didn't matter as we were tired after daily tours and activities

Breakfast was good. Location was good. Staff very helpful.

Would have like glasses in room.

Breakfast was good

Breakfast staff not friendly at all .

Location is really good, touristic spots and train station are walking distance yet neighbourhood is not loud at nights. Staff was always attentive breakfast was good value. My room and the spa looked as it was recently renovated, great price -value

The only thing I could recommend is to add more features to the spa although the privacy of having a slot book for a guest makes it all worth.

Good location and kind people. Breakfast was also good~

Water leakage from the show booth.

excelent staff, nice bed and shower, also good breakfast!

size of shower