Ramada Resort by Wyndham Puerto de Mazarron

Very convenient

Nothing

I love the location, close enough to walk to the paseo and a supermarket at the bottom of the hill. Its hilltop setting means it has panoramic views of either the Bay of Mazarrón on one side or the mountains surrounding the town on the other. I last stayed here in 2003, it's been upgraded since then and has a fresh, modern feel. The staff were all lovely, very friendly. There is a small gym and a lovely pool area and bar with views across the port. I was travelling with my Mum who has very limited mobility and there was disabled parking right outside the entrance which was very helpful.

Only little things, like the fact that there were tea and coffee making facilities but no spoons but I'm sure if we'd asked for some it would have been no problem. And the pool didn't look very clean, with missing tiles and visible wiring sticking out around the lights.

The hotel was clean and well maintained with comfortable beds and great washing facilities. Rooms were cleaned every day and towels were replaced when needed. The staff were great and I need to mention Lara and Veronica at the pool bar and Nieves on reception who were exceptional. Nothing was too much trouble for any of them.

The only thing I can say is that there are two lifts in the hotel and they go to different levels. It’s a little confusing until you get used to them.

Reception staff were excellent. Friendly and helpful as you would expect and they responded well to any request. The pool was clean and the bar area was pleasant. The room was spacious and well-equipped with an iron, ironing board and hair dryer. Tea and coffee making facilities were sufficient. View of the ocean and the town from the room balcony was excellent.

The cleanliness of the room on a daily basis was poor and the standard of cleaning generally was inadequate. The room decor was tired and showed signs of damage and wear. The breakfast was poor with dry produce (ham, cheese, tomato etc) left out for long periods. Fruit selection was bruised and poor quality, as was the cooked selection of sausage and bacon, which was often cold and dry. The prices for alcohol behind the pool bar were excessive. The sun loungers were of a poor design, in a poor state of repair and dangerous. A serious injury occurred (which was reported to hotel staff) due to a faulty mechanism and the bed was not replaced and blood stains remained two days after the incident (despite an inspection). Alcohol was allowed in the reception area which was disappointing to see. The gym facility was adequate, however the running machine required a service and there was a problem with the timing belt for 4 days without action. Staff tended to a wedding party throughout the second week of the stay and other guests felt neglected. Sun loungers were monopolised and the volume around the pool area became loud, rowdy and unpleasant.