Great breakfast, great location, lovely hotel

near all shopping and restuarants

breakfast no hash browns stood waiting for fresh bacon and eggs. staff were constantly at the table couldn't relax or have conversation. i know it was the weekend, but the pool was cold, and the families had kids who had got balls and inflatables around couldn't enjoy the pool it's not that big. And the hot tub floor signs of mud or grime bit unpleasant the women's changing room bins in and out of the toilet were all full as well felt unhygienic. had a twin room with a joining room which i didn't need as i had no kids but i might have well had booked them in as the room next-door or across from us were outside their rooms talking in loud voices for a good hour laughing etc. i couldn't understand why they were doing this in the corridor we were trying to sleep it was 1030 1100 pm. just made our stay just that bit more unpleasant.

Breakfast good, location good shame you had to pay extra for parking and weren't told that in advance

Paying for parking Taking money in advance in case of extras then not getting the money back for several days

So near to central Solihull. Having an executive lounge is a huge selling point for me buying a stay too. ( althoughlounge quality is now less than our many previous stays sadly)

Disappointed no longer serving Prosecco in exec lounge, and no snacks such as crisps/nuts anymore. Apparently these have been ditched to make way for a beer pump. Crazy ! Also now have a £10 parking fee despite being a premium guest at the hotel. Not happy about that.

Staff were very helpful and friendly and the hotel was very clean. Very impressed.

When arriving at reception to pay my bill I would have preferred to be told the total of my account, or see the bill, before my card was charged (I didn't have a problem with the total at all, I just wasn't told it)

Comfortable, friendly staff, great location and easy to park - what's not to love? Breakfast ingredients weren't the best quality, that was my only gripe.

Quality of produce used in the cooked breakfast.

The facilities were very good

The sofa bed wasn’t that comfy

Breakfast was great. Staff were friendly.

Sofa bed was very uncomfortable for the kids. It's very noisy- could hear the clubs music across the road going all night as well as other visitors coming in late.