Smy Portocolom

We liked the positioning with the lovely views of the harbour and the decor of the hotel.

It was modern & new having recently been refurbished. The breakfast & evening buffet were good with plenty of variety. The rooftop bar was & ideal place for a sundowner but can get busy as it’s also open to non-guests.

The reception area was a large & airy space with comfortable seating but the bar located nearby was not staffed during our stay & the whole area was totally underused & soulless. Reception staff were friendly, however we were given no information on the local area on check-in, and there was no tourist information on display ie. nearby attractions & public transport options.

The area the hotel was very quiet and peaceful. The perfect escape from everyday life and a chance to relax. The facilities were excellent with lots of breakfast options and the pool area was never overcrowded. No matter what time of day you arrived there was always a bed available. There was parking a short walk from the hotel if not directly outside so we never had any issues parking. Staff were friendly and helpful.

When we opened our room door upon check in there was an extremely strong smell of cigarettes. We couldn’t workout what the small was until we went into the bathroom and found party smoked cigarettes in the shower. The room wasn’t very clean and this was obvious by this. We opened all the windows and tried to air the room out, but the smell never full left the room for our whole stay. The rooms definitely let the hotel down. They are not up to standard compared to the rest of the hotel. One night we had wind and our balcony door slammed and loudly whistled all night because the seal around the door was broken. We had to wedge a table mat in it to try and stop it. Just to be aware - one night we attempted to get to Cala D’Or by taxi, which after an hour of waiting never turned up. Other couples had the same issue. So if you want to travel into Cala Dor it is best by car.

The location is quite good — a pleasant little town with a lovely seaside promenade nearby and beautiful views. We had breakfast and dinner included in our stay. The food was tasty and relatively varied. However, unfortunately, after the first 1–1.5 hours of service, many items would run out and were not replenished, which was disappointing. The room itself was nice — small and cozy, with a balcony overlooking palm trees. Cleaning was done daily, which we appreciated.

The biggest downside of our stay was the noise. Sadly, we didn’t get a good night’s sleep even once. If you are sensitive to noise, be prepared to sleep no more than from 1:00–1:30 AM until around 7:00 AM. The walls and windows provided no sound insulation at all. You could clearly hear neighbors talking, using the bathroom, or even being intimate. The bathroom ventilation was nonexistent, which made it very uncomfortable - at times, we had to leave the room for an hour just to cope. There was also a noisy bar right below our window, where people kept partying loudly even after it officially closed. But the most frustrating part was the behavior of the cleaning staff. Every morning at exactly 7:00 AM, they would start making noise in the hallways — dropping things, loudly filling water buckets, pushing metal carts, and talking as if nobody was sleeping around them. So, if you're considering this hotel for a relaxing vacation, be warned: you probably won’t get any rest here. One final disappointment: guests were not allowed to eat outside on the beautiful first-floor terrace with sea views. All meals had to be taken indoors, where the temperature was around 30°C, making dining quite uncomfortable.