great Staff and location.

the staff’s hands on accomodation

the heat. but i loved the concierge/manager who made sure that my mom will still have a happy birthday. i failed to thank her when we left i no longer saw her. i was just hoping that the rest of the staff realizes that the people visiting the resto needs to have the best service possible together with the food. false information such as restaurant hours is a high priority.

amazing hotel… with 6 star facilities the king plus bed was out of the world

everything in the hotel is expensive 😀😀 from airport transfer to cost of beer. but it is expected in 5+ star facility. over all our stay was amazing and super comfortable

The breakfast buffet is fantastic. So many selections to choose from. Good food!

Cleanliness of the rooms and restaurants. Friendliness of staff.

I don’t think that it’s worth the price that you pay for a 5* hotel. the hotel is overrated. if you are planning to book, you would get same comfort and facilities in other hotels for lesser money. the only advantage is that it’s closer to malls. that’s it. the bed linen, toilet, room amenities and everything else are outdated and old. toilet is not clean. nothing fantastic in the breakfast too. it’s rather a lousy bfast to be honest.

linens are old, toilet cleanliness and interior, room cleanliness- smells musty- must be from the carpet, breakfast ordinary- nothing great for the price that the hotel charge.

amazing staff. great atmosphere. very vibrant.

room could have been cleaner. but still acceptable

excellent location friendly staff clean, comfortable room

nil

connected to plaza!

no trash back inside the trash can

I always like the location, accessibility to other main establishment.

None actually.

Delicious and fantastic!

None

Luxury place 😊 beautiful view 🤪overall superb♥️♥️♥️

food, location near the malls, comfortable staff accomodating

We love their exceptional breakfast choices and the location of this hotel.

nothing

The Argentinian restaurant is very good.

I paid for an upgraded room ( almost twoce the regular price) but got a room in a low floor and view to a road. Selection of food was good but quality is not. The staff were unhelpful with simple requests like getting matches, you would expect that when you stay at the Shangrila asking for matches will not be too much to ask. In short, will not stay there again.