pure relaxation.. overwater bungalow is a must!!!

food selection i.e. vegetarian food not enough variety.

Stunning place overall. Seeing the turtles and other creatures alone made it worth the trip. You'd be on the boardwalk or in your bungalow and you could see it all happening. Adored watching the turtles say hello, and particularly enjoyed seeing a baby shark one of the days! Really easy to navigate getting across to the island with the navette. Staff were delightful, always happy to help and have a chat. Overwater bungalow had plenty of space, and bathroom was fabulous. If I were to come back again, I wouldn't bother with a bungalow on the island - I'd go straight for the over-water option. It was an exceptional experience to have and I would do it again in a heartbeat. I think we were also pleasantly surprised because we had read reviews that it was horrifically busy on the weekend. Because îlot maître is so close to Noumea, it is also subject to the swim ban (until 31 Dec 2023), so many locals went to other islands to swim - so lucky us! It was super quiet and calm, and felt like a true getaway, without having to queue for a watersport gear rental etc. It was quiet and LOVELY.

These aren't terribly grave points, but to be nitpicky: The swim ban! While this wasn't the hotel's fault, it also wasn't clearly communicated to guests, other than the big red flags intermittently placed around the island & a poster of the law with the ban at reception - if you didn't speak French, it was easy to miss. Just a simple reminder at check-in would've been great. (This being said, no one was stopped from swimming in the ocean or hiring any watersport gear...) Regarding food options - breakfast had a great range, but the prices of food for lunch and particularly dinner were extortionate. Food options were mostly, if not all, fried and/or greasy, unless you wished to pay around AUD90 for a buffet-style meal for dinner. I think the island would benefit from a salad bar or smoothie place or something! Would have loved to know that there was going to be a fridge in the room - as we could have brought some food to snack on to get us through to the next meal. Not a very pleasant culture around holiday makers making sure they get a chair by the pool - many brought their towel to breakfast and had dibsed a chair before the pool was even open! Many of these people then didn't turn up to the pool for hours. Disappointing that everyone couldn't just share a little more! Also, don't leave your stairs down - the snakes DO like to climb up and say hi.

THE ROOM WAS WELL APOINTED AND COMFORTABLE

The wi fi coverage was excelent but the download speed was very low could not stream sd tv without constant buffering.The repetivness of the buffet and cold presentation of hot food.

This is without doubt a stunning location and the staff work hard to make your stay a pleasant one.

The buffet breakfast is fair, though there was a strange shortage of fresh vegetables. However, lunch and dinner are well below par for a hotel of this standing. They lost us completely after a $50 pizza which a child could make in one minute. We chose to take the boat and eat in town.

Le cadre l’accueil le bungalow 265 sur l’eau idyllique. On a vu les tortues magnifique et un tricot rayé. Peut-être un léger petit bémol sur le buffet du soir par rapport au prix mais les produits étaient bons et frais

L’emplacement, les rideaux occultants qui permettent une vraie obscurité.

Loisir autour de l’hôtel, manque des jeux, (pétanque, raquette ping-pong….) pour la restauration uniquement le buffet est trop onéreux et il faudrait de vrai plat en alternative et non du snacking. Manque une boutique pour acheter des accessoires de vacances, crème, lunettes de soleil….

Gorgeous location, great breakfast, great room! We enjoyed the relaxed nature of the island and beautiful views. We loved being greeted with ‘bonjour’ by all staff. The on-site massage was absolutely wonderful and the JetSki hire was really fun.

Seemed a bit understaffed and some communication barriers. Good and drinks for dinner buffets took especially long to make and the pool bar was only open one afternoon. It was our honeymoon weekend and we’d hoped to have something special to acknowledge this.

Repas excellents

Ce serait bien de pouvoir louer un bungalow pilotis à 5, avec trois enfants, il y a assez de place !

- The location is simply stunning - Almost guaranteed sight of green turtles - Crystal clear waters and good snorkeling at your doorstep - Amazing sunrises and sunsets - Natural reserve with local birds, flora and fauna

- Probably, some of the staff have not been properly trained. Some of them were not even friendly/welcoming and looked like they did not want to be there - The main pool was closed for the whole time and they never opened the bar in the other pool. We did not receive any sort of compensation or gesture for that - We were stuck on the island on the weekend since there was no space on the boats to go back and forth to the mainland. We tried to reserve one day in advance, but apparently it was already too late - Food is ridiculously overpriced and not worth it at all. No local dishes on the menu, and the fish is not great - Long waits for drinks and food from the kitchen. Some of the staff were still trying their best, so it is not their fault. They are probably seriously understaffed - The bed was very comfortable, and it was easy to adjust the temperature, but I had imagined a better room for the price. We barely had a wardrobe Overall, this is not what I was expecting from a DoubleTree. It was my first experience at a DoubleTree and I was very excited about it. Unfortunately, it was disappointing. The vacation was still enjoyable since I was with a friend. I would never come here for an important celebration like a Honeymoon though. We did not even receive the famous cookies at our arrival!

Le niveau de confort et l’emplacement du bungalow

L’état du mobilier ( transats et parasols dépareillés , sales et usés ) autour de la piscine et la propreté autour ( accumulation de verres vides , cannettes , bouteilles non débarrassées)

La décoration Le cadre

Ładnie położony obiekt na małej wysepce

Przede wszystkim jedzenie hotelowe. Śniadania i popołudniowy bufet były okropne. Nie dało się tam nic normalnego zjeść. Dodatkowo hotel położony jest na wyspie lęgowej ptaków nocnych, które bardzo mocno hałasują i nie dają spać.

Le bungalow sur piloti avec l accès direct à la mer, moderne et fonctionnel, salle de bains top, le lieu exceptionnel

Aucun bar ouvert à notre arrivée (a 9h40) pour prendre un café, le bar de la piscine a été fermé tout notre séjour (dommage car on aurait adoré prendre un cocktail !), une des deux piscines était fermée … ce sont des petites choses mais c est dommage alors que le potentiel est énorme pour cet établissement

Le calme sur l'ilot, le petit déjeuner est très fourni avec fruits frais le prix est très correct car il comprend tout le petit déj, le bateau, l'hotel l'accès à la piscine est un vrai plus pour les enfants, et c'est ce qui fait qu'ils veulent revenir. le fait de pouvoir observer les oiseaux marins, les tricots rayés, poissons ... le jeu de piste

piste d'amélioration : avoir des jeux de société à disposition pour les enfants, une table de tennis de table, ...

Le petit déjeuné été parfait

Les prix de la restauration boisson et autres. Il faut viser tout type de clientèle. Chercher un équilibre de prix ça permettra aux clients de plus consommer c’est donnant-donnant !

Room was amazing and the snorkelling

The food was very average and expensive

We have truly loved this place! Great and super kind staff, AMAZING Cristal clear water around this small island, super nice and clean bungalows with all that you need. We had the one on the beach and it was just divine! Honestly speaking I really don't understand some previous reviews saying that food is not good. You have a huge choice of food, and the quality is also good! Breakfast was truly great! Pasta was even great! ( And I am from Italy!) I would definitely recommend it and come back if I will ever have the chance again! Thank you to all the staff. You are very kind and welcoming 😊

The place is absolutely amazing, really beautiful, our room was comfortable and very clean. Despite of the swimming ban, we had a good time and enjoyed the island. We saw turtles every day in the water in front of our bungalow.

The food options are very limited (and expensive), there’s no special menu for kids (other than chips/fries). Overall, the food and drinks didn’t worth the price we paid for. However, breakfast was very nice. I would have appreciated someone told us to be aware of the huge amount of snakes around our terrace (beach access bungalow), specially because we have a 4 years old child who was playing outside all the time.

Bonjour Nous avons adoré le bungalow (114) , le paysage et plongée avec les poisson .

Rendre la chambre à 11h

Bon établissement avec un très bel emplacement sur l’îlot maître. Cafre idyllique et paradisiaque.

La nourriture très cher pour ce que c’est. Et le personnel pas sympathique , j’ai subi une escroquerie en ayant modifiant auprès d’eux ma réservation de base de chez booking. J’ai dû donc payer deux reservation celle de booking de base et la nouvelle auprès d’eux. Une vraie escroquerie qui me restera en travers de la gorge.

Room and bathroom was spotless The bed was very comfortable.

The dinning area and bar was dirty and un maintained during the meal time. If you didn't get there within the first 45min the food looked like a rubbish tip. Very under staffed.

Lovely bungalow had everything what I needed.

I couldn’t even order coffee to the room

Super accueil à la réception, bungalow pilotis très confortable, propre et agréable.

Le bagagiste n’a pas frappé avant d’entrée dans le bungalow pilotis pour récupérer les affaires alors que nous avions un départ tardif.

Tout un merveilleux moment passé en couple pour notre lune de miel Personnel vraiment au top

L'accueil: dès les premiers instant nous sommes choyé et accompagné dans notre séjour tout est bien expliqué et le moindre doutes est anticipé. On nous donne une enveloppe avec toutes les informations nécessaires (chambres, plan de l'île, activités possible, restaurants, wifi, etc...) Détails: chaque petits détail est pris en compte, ce n'est pas obligatoire mais ce sont à mes yeux les attentions qui font la différence il y a par exemple un petit fascicule qui nous indique les choses à faire en temps de pluie ou bien même le fait qu'on puisse se connecter sur la télé avec son téléphone directement et que toit soit indiqué facilement est important. On a rapidement l'impression que toute les questions qu'on veux se poser à directement sa réponse il ne reste juste plus qu'a profité et si malgré toute on à une quelconque demande l'équipe reste très souriant et attentif!

Mon seul bémol est qu'il manque cruellement d'informations lors de la réservation on se sent dans un cocon en arrivant sur l'île et tout nos problèmes semble résolu mais le fait que certaines informations ne sont pas connu avant sois très dommage pour une question de planification et de logistique simple Exemple: je ne savais pas si j'allais pouvoir manger le soir de mon arrivé donc je me suis chargé de ramener mon repas au cas ou car rien ne m'informer qu'il y avait non pas un mais 3 service de restauration sur l'îlot!!! Je n'avais pas la connaissance qu'il y avait plein d'activité et même de la location de jetski sur l'île super mais j'aurais préféré le savoir avant de réserver une séance sur nouméa... Aucune mention d'un service de spa sur l'ile quelle fût ma surprise quand j'ai vu qu'il y avait bien un spa sur l'îlot (étant donné que j'avais ducoup au préalable réserver un massage sur nouméa)

Nous sommes patis pour un mariage Tout ete tres bien tres propre et tres organisé

Le service était excellent et chambre bien situé.

Le temps était vraiment très moche .

This was the 3rd time we have been because the snorkelling and fish life is amazing. Lots of turtles to see which is something special.

The food offerings were poor and expensive, they were often out of a lot of things. We stayed on an overwater bungalow with the deck over the water, some sort of sun shade would be good so you could get out of the sun but have to go inside. Pillows- too soft, maybe offer a pillow menu.

Personnel sympathique, chambre jolie et spacieuse. Repas copieux (petit déjeuner inclus)

Bungalow luxe noté acces direct à la mer, mais l'accès était sur des rochers, glissant. Impossible de se baigner a cette endroit sur plusieurs metres sans se mettre en danger.J'avais reservé longtemps à l'avance en plus. Bref si j'avais su j'aurais pris chambre jardin, le résultat aurait été identique. Pas de geste commercial, pas dautre chambre dispo.

le petit déjeuner est super, les chambres très confortable. Le personnel est très génereux et souriant.

Revoir a la réservation des chambres. Car j'avais demander une chambre cote a cote et on n'a été séparé. Alors que j'avais bien préciser que nous les voulions cote a cote a cause des enfants.