Very clean, staffs are very friendly. We were carrying snowboard with me and they helped us to call a taxi that can fit it.

Lovely location, friendly and helpful staff. Lots of cool art all over the place! (Check out their lobby ceiling!)

They did not have a working bar in the hotel.

This is by far the biggest hotel that we stayed at during our visit to Japan. The hotel is elegant, with lots of space, cavernous at times, and is situated opposite a convenience store. The rooms are large, beautifully furnished, and comfortable. They do offer a free shuttle service to and from Sapporo Station, every half an hour or so. The on-site Chinese restaurant is really excellent.

The hotel is situated far from the Saporro Station, and about a kilometer from the closest subway station.

グレードアップして下さり更に快適でした。

特にありません。

comfortable beds, excellent shower, good breakfast

Beautifully located right by the river. Quiet but locally central enough to get to everywhere without hassle.

Nothing.

ゴージャスなロビーからのお出迎え素敵でした。 お部屋も綺麗です‼️‼️

あつすぎました。

到着後、荷物を部屋まで運んでくださったこと。 朝食の内容が充実していた。

施設が少し古びていた

Room size was big & comfortable

Location not central but still alright if you drive

Rooms were spacious, bed was comfortable, water pressure was good. Had an HDMI cable for TV. On the canal if you like to jog or run. Bike rentals.

Way too expensive for quality of room. The entrance was beautiful but the hallways and rooms were very outdated. It felt dirty. Furniture was scratched. Water stains on headboard. I was very dissatisfied considering the price I paid for two nights (70000 yen, plus). AC did not work well and I had to ask for a fan. The bedding was made for winter only and the room was hot.

Room and toilet were very spacious and room was well maintained. Comfortable and variety of amenities were provided.

20 mins Walking distance to the centre

Notging

Room is clean and spacious. Beds are comfortable.

Location. The hotel is a little far from all the shops and restaurants and subway stations. You have to take tax to go anywhere or take a long walk across a bridge into the center of the city. The hotel does have a shuttle going to Sapporo station, but it is infrequent. We stay there 4 days and were not able to use it.

The location was hard to reach. The map provided was little help. But once the bus route was found, it was fine. The location description by bus needs to be made clear.

The location description was not clear about how to use the bus line.

Very courteous staff, very thoughtful too. Excellent location

Nothing of note

a very unsual large and marble like hotel. amazing unblocked view on the river

slightly further from the center.

spacious and clean room, very friendly staff, not too long walk to susukino

nothing!

room was spacious, staff were friendly, place was neat and spotlessly clean

nil, all good

Old style hotel with lots of atmosphere, excellent staff. Large rooms and our room had a great view of the river.

Becoming dated, rooms could do with an update. A bit outside of the main part of town.

Room was nicely equipped with all the necessary. Complimentary coffee in the room was good, Japanese Restaurant was reasonably priced and good, bathroom was big and comfortable. However, location isn't at a prime spot, only a convenience store across the street.

Would be nice if they provide shower caps as well.

spacious room, good shower, nice breakfast