The friendly relaxed professional staff were so welcoming.

The dining table chairs were a little hard.

Very clean and comfy

clean modern and had everything

nothing

Good location,spacious and great cafe at front of complex.

Climbing into bath to have shower and no carpet in unit as grit got all over the bed linen etc.

The outlook of the room and bathroom, very spacious and new.

The floor made the soles of our feet black. They were still cleaning the room when we arrived, couldn't go in till 2 20, hence the floor still was wet

cleanliness

NA

location,friendly staff.

Sky tv wasn’t working due to weather conditions,little noisey

simple clean easy to locate

possibly more than one washing machine in the future as we had a lot needing the washing machine at once.

The Spa and onsite cafe. We order the breakfast was yummy

Rooms need to be alittle bit more homely. some carpet especially at the entrance way pictures if the region history etc

Location couldn't be better. Just a short walk to town centre and to local attractions. I could stroll up and down the waterfront, all along the town centre, and return to the hotel with ease, refreshed, every day. I loved the fish and chip shop over the road. The best experience I had was a calling onto the Mataatua Marae and guided tour. It's a must-see-must-do and was just a block away. I cannot recommend it highly enough. It's Whakatane's best experience imho and this hotel puts you right there for it. Whakaari White Island and the marina were easy to see almost as soon as I exited my room. The bed was the best bed I've slept in for years. The sheets were luxurious. I was grateful to be given a late check out when I requested one. Shaun/Sean was very pleasant and friendly.

The building looks a little tired. I can see that it would have been stunning in it's heyday. The floor length net curtains at the entrance to my room were mouldy from the floor up to about a foot. It was off putting every time I came and went from my room. I felt better when I could shut the drapes to put a barrier between me and the mould. I was in room 9. A quick check of the surrounding rooms on the second floor suggested that my room was probably the worst offender so I guess I was just unlucky. I was struggling with a sore knee for a few days around my arrival. I had a large suitcase. I asked if there was a lift to transport it up to the second level. I was told it wasn't that sort of hotel. We all laughed as that was clear and I appreciated the humour in the moment. I appreciated much less that neither of the two reception staff offered to help me carry it up the stairs. Health and safety rules I guess. C'est la vie.

that it was not far from the city centre.

The parking not much space between vechiles especially for trucks, but doesn’t help when guests don’t park properly.

The location was perfect. Very spacious rooms with no sound of foot traffic, clean and good value for money and the breakfast was excellent.

Nothing

clean. close to town. quiet.

Tired. No cooking facility except microwave. No fan in bathroom. No opening window except in bathroom.