Location is great. Flat is perfectly adequate, nothing special but totally fine. Washing machine and coffee machine, although coffee machine produces only tepid coffee, not hot.

There is no reception and no regular staff on site. This shouldn't be a problem except the code entry system is not explained well. There are two entry systems - we were trying the wrong one. We tried to contact the host but they did not respond. Only when a neighbour showed us how to use it we got in. When we told the host this, they literally just replied "OK". We thought it was us being stupid! Then the next day, we saw a young woman arriving alone, who had exactly the same problem, so they know it's an issue. They just don't care. They've got your own money, so you're on your own. But it got worse... The day before you leave, you get an email in broken English telling you it is "imprescindible" (essential) you take your rubbish down to the bins in the basement. So, you pay over 100 euros a night for a flat but you get to clean out your own rubbish! But we did it. Having left the flat (you can't get back in after check out) in the basement we met a woman we had never seen but who confirmed (in Spanish) she worked for Apartamentos Huertas before who started yelling at us in Spanish (you better be able to understand shouted Spanish from someone who really doesn't want to speak to the paying guests!) that it had to go back to the flat (locked out) separate it into "plasticos" and "organicos". She was extremely aggressive even though the email you receive does not tell you to do this. Then in the end, when I told her I was a paying guest and I had heard enough from her, and she could do it, she just threw it in the trash anyway. She was telling me it was the "ley (law) de Madrid!!" then just chucked it all away anyway. Do you fancy dealing with all this nonsense in Spanish? Lastly the bathroom had not been cleaned when we arrived. There are loads of great flats around central Madrid where for the same price, you get a clean place, well run, many with a receptionist. Try those.

- Location - Aesthetics - Hosts were very friendly and responsive

- The bathroom had a strong moldy smell. - One of the beds was very hard and dipped in the middle

The location within Las Letras neighborhood was fantastic. So close to everything, from sites, to shopping and restaurants. The bed and sofa bed were comfortable. Place was super clean and the hosts were so helpful and happy to please. We would stay here again. Thanks for everything.

nothing. It was great.

location and ambience

Perfect location. Most point of interest in walking distance.

VERY NOISY during all night. Night club in front of the house, with people screaming in the little street. We asked for a quite place, but was almost impossible to sleep. The sofa bed was very uncomfortable.

The room was clean and tidy. Well located. It was spacious. Owner attended promptly to our issue.

Mattress too hard and uncomfortable. Pillows too thick.

The apartment is great, and the localization is awesome. Pretty much it is located on one of the best streets of Madrid for tourists. No noise during the commercial time (in the case you work remotely). And the staff are amazing people.

The internet could be a bit better. For the general purpose is great, so no problem. But for video calls, I needed my personal 4G/5G internet.

The check-in was very convenient. We arrive quite late during midnight, but still get the key from a lock box easily. The location is amazing, just 5 minute's walk to Sol Square, also close to metro stations. The host also help us make the sofa bed before arrival, which I find especially thoughtful compared to other places! We are able to leave our luggage at their office on the day of check-out, which is very convenient. When we check-out, the very welcoming host give us chocolates as a gift. Sooooo sweet!

The wifi connection is a bit unstable, sometimes good and sometimes weak.