We felt very relaxed the moment we arrived, the room was so clean, well appointed, quiet and comfortable. We enjoyed the buffet breakfast each morning, which was included in the rate. The wildlife around the lodge was amazing. The lodge is in a very convenient location for all walks and treks.

Conveniently located to the all the hikes. Best place to see all the amazing animals.

The lodge charges is way too high

Location was amazing, just at the entrance of the Cradle Mountain National Park. We had 2 spa suites, they were large, comfortable and clean. The room cleaning staff were friendly and helpful.The fireplace was a good touch and we enjoyed using it. Each morning and evening you will run into native animals like wombats and wallabies. The Highland restaurant had exceptional service and tasty food.

Phone reception is variable, TELSTRA has reception at the lodge but not OPTUS. The lodge does not provide wifi or a television in the rooms. This is something that should be reviewed considering the other nearby accommodation offered these services. The lodge should consider resurfacing all the roads to each of the lodges as they are currently full of potholes, this is supposed to be the premier accommodation in this area and this does detract. The Bistro food and service were not to the same standard as the Highland restaurant, the team were trying hard but were understaffed. This led to delays and confusion in the orders. We only ate once there in our 5 nights stay, we preferred to go to the adjoining hotels and eat there. The rooms had a kitchenette but no microwave. I suggest review of this policy which allows guests the flexibility of not having to eat out every night. The service of the front desk was variable. Check in was fine and the person at the desk was welcoming. When I tried to organise a night animal viewing tour I was told that the lodge no longer offered this service and that it was run by a third party that I had to call and organise myself. I ran into another guest 5 minutes later who informed me that they had been able to book the same tour the previous evening. I sent my son to the front desk to see what would happen if he tried. He was able to book it with the same person that had told me 15 minutes earlier that he could not do it for me….

We were immediately welcomed and greeted by a staff member called Glenn. He made everything very easy and explained everything we needed.

In the bar bistro area it was extremely busy and there was one line only for food or alcohol service. We just wanted to have a quick drink when we returned from our walk and we were told that we would have to lineup right at the entrance to grab some drinks, so we declined or decided just to go back to our own room.

The lodge atmosphere is great and the rooms/cabins are in small groups and hidden amongst the bush, so it all feels secluded. Breakfast was good and it was great to have a choice of two restaurants for dinner. Nice to sit by the open fires that are in multiple locations throughout the lodge. Easy access to the shuttle bus to get into the park. Some walks are close enough to do without the shuttle. There's plenty of wildlife around the lodge.

The design of the bathroom in cabin 82 is not good. The water from the shower comes out all over the floor and I think they need to put a door on it or renovate the room. Not a dislike - but the images led us to believe the lodge was on one of the national park lakes (ie Dove Lake). We should have done more research.

It was very luxurious and warm with a fireplace in our cabin. It was easily accessible to everything. They provided umbrellas to use and a mud room for shoes or wet coats. The bar and bistro were a lovely set up, with great food, a little higher price but great facilities. The restaurant was very indulgent, fancy menu options but very well presented and tasty. We were there early as we made good time and were able to get into our room early.

Nothing, it was amazing!

The location is perfect and the food was excellent

The rooms are dated especially the shower.

breakfast was good.

cheaper.

Location is excellent at entry to park. Very clean and comfortable.

location was everything and the fireplaces were a must!

weird sound with plumbing

Peace and quite - lovely walks and wild life

Accommodation needs a bit of a update

Location in the National Park. Great cabins, Breakfast was excellent. Hotel styling is perfect for the location

The weather was miserable - heavy rain made it impossible to enjoy any outdoor activities. Act of nature beyond anyone's control.

This is a special location and the cabin, lodge, restaurants and grounds all combined to provide a great alpine experience - even before we ventured into the Dove Lake area.

Excellent

Value for money at Highland Restaurant dining. 5 out of 10. Staff were excellent.

location location location food was great - buffet breakfast were great; tavern was good food and great value all the wildlife! refurbished main lodge

bit overpriced rooms could do with an upgrade at some point

Atmosphere

Stunning incredible view of the pond from our balcony. Spacious room in a cute cabin with gas fireplace in the room. Breakfast was included. And close to wonderful enchanting trails. Absolutely loved this hotel and the experience we had here.

Nothing. it was perfection for 2 nights.

The breakfast was one of the best we’ve experienced. The setting in the highland restaurant is stunning - especially as it was snowing.

love it always friendly

nothing

Great accommodation close to walking tracks and the shuttle service.

it was clean, comfortable, warm and had all the extras that make your stay pleasant. Breakfast was fantastic. Casual dining was lovely as well and the whole complex was lovely and warm. it was a very convenient place to stay when doing the nature walks.

The toilet seat was not properly fitted. it was too far back.

The room was clean and spacious with beautiful view and you felt like you were apart of the world outside

Nothing