Suite was good with 2 spacious rooms. Excellent for family with kids... Lunch buffet was ok ok...Room services was fast and portions were good....staff was responsive and supported well.

Some decor is outdated, but kept acceptable.

I like the room which is with a good sitting area. I booked a suit but it doesn't fit my expectations. The restaurant is superb. Food is v good. Restaurant staffs were v good and caring. The little girl was v sincere and very soft spoken. She's v innocent and very kind hearted.

The reception staff was not so welcoming. The toilet floor was wet after the shower because there was no drain out side the shower area. The extra bet was terrible.

Location good. Very little space for vehicle parking.

Room, location

The hotel was very clean. Room was very clean and safe from any other difficulties.

The breakfast was good. But there was no enough staff to clean the tables or provide proper service to the guests. Being a Keralite I am happy with that but I was really upset while my neighboring table was asking for something and your staff couldn't answer that. The items were very nice.

Cigarettes smell in and out of the room area

Breakfast is good and the location is very good. The problem is noisy guests. Else fair.

Room service

Vinay contacted me on whatsapp well in advance asking after our checkin and other related details. Vinay was also gracious enough to give us an upgrade. Will definitely stay here again when we are back in Trivandrum.

Nothing to specify

Unprofessional management, room service very poor

1. The location was very good, right in the centre of the city. 2. There was ample space for car parking. 3. The staff was gentle/polite.

1. The room was very shabby and unhygienic. The bed-sheets were stained at check-in. When we asked the staff to replace them, they were reluctant and we had to argue to eventually make them change it. 2. The bathroom had a bad stench at the time of check-in due to some broken sewage pipe issue. The hotel staff eventually fixed it but this was something that is not expected from any reasonable hotel. 3. The bathroom towels/linen was not clean and instead of whites, they had turned grey due to poor hygiene. 4. The bathroom tiles, bathroom fixtures, bedroom walls had dirt stains, as if noone ever bothered to clean it properly. 5. The TV did not have any channels as the satellite box was not working. We did not bother asking anyone to fix it. 6. In times of coronavirus, when we should be extra-clean & sanitise properly, such such of basic cleanliness is worrisome.