Holiday Inn Express Arnhem by IHG

Location

A bit pricey

Excellent value for money and the staff were very accommodating and helpful.

No negatives from me!

Location is great in the city. The hotel itself is very clean,staff is very kind and helpful.Breakfast was great.Overall it was all lovely.

The room was clean and the bed was very comfortable, which made for a good night’s sleep.

The pricing felt completely unfair — €650 for the first night, €143 for the second, and €134 for the third. I had emailed the hotel three weeks before arrival asking to cancel the last night, as I was entitled to under my booking conditions, but I was told it must be done via booking.com. I did so and I received the decline email. Yet when I arrived and raised it again at check-in, they cancelled it without any issue — which happened to be the cheapest of the three nights. This made the whole pre-arrival process feel pointless and frustrating. On top of that, the breakfast was a real letdown: the pastries were stale with no variety of fruits, and the coffee quality was poor. Apparently there was a concert in Arnhem and no better time to charge customers four times of normal price. Booking.com should have been much more transparent about this scam pricing. So I would have made better decision.