Club Mahindra Kandaghat, Shimla

Staff

Location and room sizes

Novice staff, very less entertainment opportunities. Three of family members got stomach flu after consuming chilly chicken

It has sprawling gardens - the structure has a pristine old school feel.

upkeep of the rooms, particularly washrooms

Location was good.. Resort is big, can enjoy perfect family(me) time..

1. Water bottles were not there in the room, rather tap water was available in the camper.. cheap quality plastic glass was there & that too full of stains.. 2. Asked for an all out/mosquito repellent as there were spiders & mosquitoes in the room but of no use, didn't paid any heed to my request resulting into tough time for my 3 years old child.. 3. I checked in the room around 10.30 PM, ordered for the dinner & shocked to see that no cuttlery was provided with the same.. when enquired, it was told that cuttlery is already in the drawer.. when i opened the same, only 2 plates & 2 spoon were there.. I requested for serving spoon & bowls but were not provided by the staff.. 4. When no one took the used utensils after dinner, i left them outside the room door as i had already called the concerned staff 2-3 times for removing the same & no one came... 5. Morning, around 10:15, I received a call from reception directing me to vacate the room as the same was club mahindras policy to check out by 10.. I told the person on phone that during check in i had requested Mr. Sarthak (receptionist at the rime of check in) that i would vacate by 11 as it was not easy for us & baby to get ready & leave by 10, when we have not even spent 12 hours in the room/hotel & parallely ordered for the breakfast.. 6. Food was served around 11 & once again there was no cuttlery provided with the same.. when we asked house keeping guy to provide it, he sent a waiter to pick up the used dinner cuttlery & informed us that these utensils will be cleaned up & provided for the breakfast as no separate cuttlery would be provided in the room due to covid protocols & companys policy.. 7. When utensils were provided to us after 15-20 minutes & we started with breakfast thing, I again received a call from reception directing us to check out immediately..