non ho usufruito dei servizi, piscina molto bella ma ad inizio maggio è ancora troppo freddo per utilizzarla

The apartments are spacious The areas of the whole property are immense The area of the Gym and Spa are immense too Parking is large

The automatic light sensors in the bathroom area is very anoying The shower stalls leak out all the water The WC Fan is very noisy The Spa is at extra charge and the ambience is boring. Same with the Gym A decorator is needed asap. Parking MUST be free. Water bottles 1,5L/day per person MUST be complimentary and in the room

Struttura accogliente e ideale per le famiglie

Purtroppo la piscina esterna era chiusa a causa della mancanza del bagnino e aimè anche fredda (non riscaldata) e quella interna era chiusa per i bambini (aperta solo dai 16 anni)

Apprezzabile struttura non centrale a Loano. Immersa nel verde con il silenzio che fa da compagnia (io ci sono stata ad aprile, essendo molto grande non so come sia in piena stagione). Pulizia e ordine okay. Camera spaziosa con grande TV e grande balcone. Personale gentile. Colazione a buffet con scelta tra dolce e salato.

Quando ci sono stata io erano presenti 3 pullman di ospiti. Non dipende dal personale della struttura ma in ogni caso cercherei di invitare gli ospiti a rispettare il silenzio al mattino, perché non è carino essere svegliati dal continuo sbattete di porte sul piano.... Altra accortezza: avere la possibilità di spegnere la luce sul balcone perché, nel nostro caso, era un inutile spreco e dava un po fastidio in camera.

La propreté, le confort

Le manque d’explications en français

Room size and balcony were fine. Facilities offered a lot but mostly geared towards large groups.

The beds were not comfortable. The breakfast could have been more fresh. Our apartment was not offered daily cleaning service, which I found odd. There was a lack of customer service; for example, when we asked for coffee from the bar’s espresso machine (next to the restaurant), rather than the cheap kind from the machine, our request was denied because it was “closed”. Cleaning service was not provided, as stated in the rules for apartment rentals, and the fee for pets was a bit high. When I asked for late check-out (an hour or two), my request was again denied as there might be “incoming reservations” that evening. This was off-season and the hotel was half empty. Just seemed like the hotel was geared towards large groups and not families or individuals.

The pools and rooms. They do a good job with cleaning. Also, the spa and the lady over there was really nice.

The property doesn’t justify the money!! We were lucky enough to eat outside before dinner. The dinner was really bad with limited options. You feel like in a canteen and not restaurant. Also, the bar and restaurant really needs a makeover for this money they are taking!

Leaving a day early

Where to start? 1. We paid - up front - for a room with a balcony. We did not get one. 2. When we arrived, we first got the message that we had to leave our passports behind in an open cabinet - when we refused, at first they would not give us our key - while we already paid. 3. The pool was way smaller and less pretty than on the pictures AND you HAD to wear a cap - which you had to pay for. 4. Music was on every day, and every night, very loud until 23.30 at the least. 5. The shower head in our bathroom was bigger than the shower itself - leaving the room wet. 6. When we complained we got an 'upgrade', which was basically the room we originally paid for. So not really an upgrade. 7. In the new room the sink got blocked. 8. Breakfast buffet: only sweet stuff or white bread rolls. 9. Dinner - no vegetarian options whatsoever and really pricey. And many other things. We ended up leaving a day early because of all this.