The room was spacious and very clean and tidy. The view is magnificent. I loved the spa bath!

Qualität of the bed

The hotel employee would like to give the impression of a derelict

Big room

No lights even though microwave and TV were working

All Staff members were really nice and friendly We Enjoyed the Atmosphere and service Food was excellent The Menu is Small which is easy to choose from (which we prefer)

Location is good, overlooking Gold Coast

They put us in a room meant for disable, in fact we are healthy. When asked why, the staff said because we booked online (I.e. Booking. com). It means for good room don’t book via an online agency(I.e. Booking.com). The room is old. Ceiling lights and toilet light went off at night. We called for help, the staff said they had no one to fix it, meaning we had to live with it. One staffer even said such thing just happened, as if we were told to just take it of leave it. They eventually brought a stand lamp for the toilet. We were also told no wifi in rooms. Unthinkable for a hotel 21st century. The room and the service is not worth the $255 we paid. Booking.com should address this issue, otherwise we have no confidence in using Booking.com service

the amazing views

booked a deluxe spa room, then when getting ready to use it there was a sign in bathroom advising not to use due to low water in the tanks.

The view from the room was beautiful especially in the afternoon/night.

The cost of the room was a bit above average for what you get.

a spa with a view was great, staff were friendly

Nothing

Paper thin walls. Cold showers. No soap in shower. Given a disabled room with open shower without notification.

Room size , views , food !

the food in the bistro especially the lamb shank was one of the best I ever tasted. great mountain view. lots of facilities for kids

hard to find place for dinner when the bistro is not opened due to lack of staff

N/A

Wifi in rooms

Easy room access and parking. Easy to find. Room was comfortable and had basics we required. great to have the hotel restaurant there to eat at. Good food.

The room needs some items looked at - Standing lamp didnt turn off or on when you pushed the switch but then did so some time later by itself :0 The A/C did not warm the room at all No wifi in the rooms only in the hotel area Our room was right near the bins we assume as at 6.30ish am a great clatter occurred when the bottles form the bar were dumped