Towada Prince Hotel

È un albergo dove vivere al 100% l’atmosfera giapponese, il personale è estremamente gentile e disponibile.

Non mi viene in mente nulla di negativo

Very well maintained and wonderful staff. Onsen on site. Very good breakfast and dinner. Very relaxing.

The AC did not cool well at all. I would not stay there in the summer months.

The restaurant was excellent

The rooms were small and dated

The environment was pleasant and peaceful in that it was facing the lake. The restaurant staff were very polite and service oriented. The food was very good and ambience was great too!

The service orientation and facilities did not match the reviews. When we returned to the room after our visits on Day 2, we were shocked to note that the room was not done, and even the towels were not changed, although we had put out the "Make Room' sign at the door! Upon enquiry, we were told that it was indicated in the system that we did not need the room to be made. But we were not even asked, to start with! But what was worst was the poor service recovery thereafter by a tall elderly gentleman who looked like a manager. Instead of swiftly attending to the matter, he left it to a very junior staff (who tried his best), and walked away after suggesting that we were making much ado over nothing. We were not. All we did was to ask why the room was not made, and that all we needed at that point (at 6pm) were fresh towels. It was only after I used Google Translate to express my disappointment to the 'Manager' that he apologized more sincerely. The staff at the check-out was very rude. When my wife (Chinese) and I went to check out, even without looking at us, she rattled off something in Japanese. We did not understand a word and as she was not looking at us we weren't sure if she was speaking to us or to her colleague seated next to her. When my wife told her that we did not understand what she (the receptionist) was saying, she looked up. And upon realizing that we did not understand her, she literally sneered, and audibly! That was very rude! The hotel's bathroom needs a renovation to make it more modern, and the carpet in the room needs cleaning too. There was a musky smell when we stepped in, which went away (or we got used to it) later. The air-con was not cold. The dressing table seat was old and material peeling off. Overall, not a good experience for a 4 star hotel with comparatively higher charges.