Unique and fun

Arguing couple next to my room

Location good. Didn't have Brea

The bathroom door lock broken. The safe didn't work. The ac was not comfortable

Nice rooms

Could not take a bath and the tv in the bath no remote

The rooms were modern and spacious modern bathroom. Clean also

The rooms were so hot I was losing the plot. Buttons in beds which were uncomfortable.

One of the day time receptionists are very arrogant and rude no proper service

Lovely location for wembly stadium.

We canceled originally since my partner was in hospital, but we ended up going. When we got to site, the staff on shift was very rude to me and had a go at me. Once up in our room, we lost power, came back at 23:00 and the room still had power issues so had to move rooms at 23:30. The next room had duct tape on the power outlets, so only 1 working power outlet in the room. There was no TV remote or bath plug so had to go BACK downstairs to get this addressed(the TV in the bath also didn't work) We were given the key to the old room to grab the items this room didnt have, then had to go back downstairs for about the 5th time that night. Our whole weekend was upset but this hotel and the inconveniences it caused.

The first room we were offered smelled extremely bad of cigarettes, I feel that it should of been checked by the house cleaning team. The second room we were offered did not have a hair dryer, I feel for a 4* hotel this should be standard. Also, there was no hand wash soap in the bathroom, we had to utilise the shower gel to wash our hands. The parking of the hotel is also quite difficult to find.

was an ok stay overall - average without being exceptional - probably about right for what I paid

room was a bit tatty in that the thermostat was hanging off the wall. and because you see it as soon as you open the door into the room - just made it feel a bit grubby

location receptionist were very good

they didn’t clean ; my dustbin was not cleared out for two days… my tea cup used was left as it was cleanliness by that one cleaner perhaps but surely she could clear out the bin!!!

The room was nice and well-furnished, decent location with a bus stop just outside the hotel.

Very rude receptionist on arrival. £25 per night deposit taken at check-in with no warning about this. We were given a double bed despite requesting two single beds and having been told that this would be accommodated. There were some stains on the carpet and curtains in the hotel room.

decent decor good bathroom excellent location for Wembley Arena

despite it being the coldest day of the year with snow falling the room temperature was very toasty but it wasn’t obvious how to control it (turn it down)

excellent location if you want to go to a concert at the Ovo Wembley arena. The bed was large, the room spacious

it is located on the main street, hence the windows could not be opened. I'm not a fan of air conditioning. The mattress felt a bit worn out

Location, comfortable bed.

Stains all over the room, broken shower door, drain in shower not working, A/C not working.

parking space was so tight and car park was so hard to find and card didnt work at one point and staff were not apologetic

The room was disgusting, mold on the bed sheets, stains on the floors, mold and rust in the showehead. Room 103 is DISGUSTING.

Breakfast was lovely but bar was closed and the restaurant was as well

I phoned the hotel before I booked and they told me that there was a car park but on arrival it was out of action so I was directed to the Holiday Inn car park across the road and told I could use that instead. I did that and next morning it cost me 100 pounds to pay my ticket. I was cross because I had phoned up front to make sure they had parking.

Lovely clean room and great location

None of the rooms were ready for our arrival so had an entire lobby crowded with people waiting to get in their rooms