Jinmao Purelax Lijiang, The Unbound Collection By HYATT

A good selection of engaging activities for kids, some of which were free. Spacious rooms, lovely premises and surroundings.

Hardly any staff could speak English, so some family members found it difficult to communicate with staff

The hotel compound is lovely to stroll in and breakfast selection is good.

Location is a little away from the main tourist area but it's ok

Relaxing garden, mini zoo is very cute, nice fitness, breakfast is good too

It is difficult communicating in English

Breakfast selection, the hotel activities, the view of the hotel

Two ceiling light fused since day one but not fixed the entire stay, the fridge in room was not working but also not fixed. Had to ask the staff to provide a portable fridge in room. Blood stain found on bedsheet, hotel only changed our bed linens on our third day upon request. The staff wasn’t even apologetic and sound impatient. Celebrate my mum’s birthday which has mentioned in the booking. Nothing was prepared until the second day I checked with the front desk, they said they overlooked as it was written in English… I hope other English speaking guests won’t be affected? Check-in staff mentioned can arrange a taxi for us upon request during the stay. A female staff asked me and my mum to walk outside the hotel and get taxi by ourselves. Breakfast restaurant was very crowded and even set up a used fork for me. I think there are lots of rooms to improve for the hotel service. I have mentioned all these upon check out, a female staff was apologetic and offered me to have a doll? Which I rejected. I truly hope the hotel can take my comments in a serious manner.