The whole experience.

Nothing

clean, friendly and all the staff were very helpful

spa area is very small and busy. breakfast was at times chaotic and a chef on the hot food area would have been beneficial. That aside what it may have lacked it more than made up for in other areas

it was a stylish and funky hotel - fabulous staff and facilities. food was wonderful too and it was so close to the slopes

nothing!

The location is amazing! right next to the slopes!

It was hard to find a parking space.

location - convenience of skis , passes - extremely friendly , helpful & efficient staff all round from reception to ski hire & bar staff & cleaner . nice places to sit & hang out near the bar & sunny veranda .

the pillows & cooked breakfast options could have been a bit better/ hotter.

The staff were really nice!! The hotel handled ski passes for us which is really helpful. The skishop in the hotel is good, with good equipment. The hotel and the room are very very clean. The location is great! They provided packed early breakfast. The hit in the room was good, and the shower temperature and pressure was good as well.

The breakfast was really poor, 0 vegetables, the breakfast is based on carbs and fats(meat, eggs, carbs), on one of the days we arrived around 9 and nothing was there, coffee from machine was not good … very disappointing. The room was super small! We are 2 people with equipment, there was not enough space. The bad was not comfortable 😞 They are charging 10 euros per day per person for spa facilities when it was not mentioned in booking before. Other than that, it’s extremely expensive considering it was very crowded. There is only sauna and jacuzzi and not steam/hamam and for 10 euro per day per person we would expect more… In general, for such an expensive hotel, 370 euro per night, it’s didn’t meet our expectations… :(

the location and the staff

breakfast was not great and my room’s hot water was unreliable.

Friendly helpful staff, good food and lovely atmosphere in the bar. Great style of hotel. Great location for ski in/out

We were charged twice for extra lift passes due to a staff error. (€4)This was acknowledged but nothing done about it or refund offered. Our only small frustration. Perhaps monitor usage of spa facilities a bit better so there is room in sauna and spa pool for others. Some other guests needed to be more considerate.

location! friendly staff!

the breakfast and diner was a little poor

location and decor

nothing

the location just perfect , the view from room to the slopes is breathtaking spa area is fair but sometimes loaded , the charge extra but that a good thing to keep it private. kids friendly

the largest room (which we paid extra to get) is very small, no water pressure in the bathroom very hard to take a shower

Very nice and cozy Hotel a few steps away from the ski lifts. Very good breakfast and amazing spa and sauna facilities within the hotel. All you need before and after skiing all day ;) Clean and comfortable rooms with an amazing view. Friendly and helpful staff which created an awesome experience! Thank you!

Food was excellent

Portions of food were far too small

The location is fantastic for lifts, etc. but I fear two new developments being built will spoil the views of the slopes The Spa is great and just what's needed after a day on the mountain. Breakfast buffet has a fantastic choice of cooked,  cereal, cheeses and pastries. Plenty of coffee, tea and juices.

From the moment of booking at the Totem Hotel our experience could not have been better. The hotel contacted us with helpful suggestions and offers before arrival. Checking in on line was easy and the staff were friendly helpful and relaxed. The whole atmosphere of the hotel was in keeping with its decor encouraging the whole group to kick back and relax.

The hotel staff was very nice. Location is great. Very modern decoration. Jacuzzi with a nice view.

We paid a room with Mountain View quite expensive and ended up on the first floor. The corridor smelled very bad. Breakfast seemed to be nice but we came 1 hour before closing and there was nothing left..