exceptional service

Very nice breakfast, wide variety of foods.

Booked a room for 2 people. (With breakfast included) , first morning when we went down to have breakfast they told us to pay 365 mex pesos to have a 2nd breakfast, as in the price there is included only the breakfast of one person not for two. On the 2nd day, there was a sewage smell in the hallway the whole day, it was fixed later on but was terrible.

Nice room, comfy bed, incredible breakfast

we couldn’t change the temperature in the room and woke up at 3am because the room was so warm. we had to call the reception twice, then they sent someone. Communication was alltogether not ideal.

Crazy views,pool is nice,handy to the mall and street food is right across the street.

Seemed like everyone i met on staff were trying to scam us.

Everything except the surroundings and the access to the hotel.

The surroundings and the access to the hotel. When I arrived at the hotel, there was no clear indication I had arrived and no clear way to the reception. There was no one to guide me.

THE SERVICE IS AWESOME. THE FACT THAT IS INSIDE A MALL MADE ME FEEL SAFE AND COMFORT

THE MALL IN WICH IS INSIDE IS SO BIG THAT FINDING THE ENTRANCE IS NOT THAT EASY

I’ve been disappointed about the breakfast. A such 5* hotel well known, can’t ask me to pay extra for having cappuccino or an espresso! for the rest all good

I like the breakfast

Over priced, the location in the mall was good but outside is horrible. Once we got to the hotel it didn’t feel safe going putside

Love the rooms and cleanliness. the fact that there is a mall down stairs is a huge plus. Breakfast is amazing.

general surroundings are pretty grim.