O quarto era bom e o chuveiro também.

Recepção sem o mínimo de flexibilidade com relação aos horário de check-out e check-in (meu namorado estava em uma reunião online e pedi para sair 20 min após, me disseram taxativamente que não, que deveríamos descer o mais breve possível; Café da manhã: Para o padrão do hotel, esperava mais variedade e qualidade, visto que, faltava 20 min para terminar o café e não tinha reposição de nada, parecia restos e tinha acabado muçarela e demais itens com bandeja vazia; Área de piscina suja e com cheiro de banheiro

Poderia ser melhor, pois creio que não tinha colaboradores suficiente para melhor nos atender

O jantar, muita demora e qualidade também precisa melhorar

Tamanho do quarto.

Ar condicionado vazando, tivemos que mudar de quarto, novo quarto cheio de bolor na parede, mudança novamente, porta não funcionava, ficamos esperando sentados no corredor um tempão, novamente outro quarto, do nível igual o nosso, porém sujo, tinha um pentelho no chão (foto anexo). Descaso com o cliente, um hotel daquele tamanho e falaram: só temos esses quartos a oferecer. Fomos obrigados a procurar outro hotel, condições insalubres, aguardamos o estorno da segunda diária.

Os quartos são bons, mas o serviço se mantém em baixíssimo nível.

Sempre falta alguma coisa na acomodação. Pedi a reposição de shampoo e a recepção me disse que a pessoa responsável estava no horário de descanso, mas que retornaria em 1 hora. Não obstante, ficou surpreso em saber que eu não poderia aguardar o retorno da funcionária responsável pelo shampoo para somente então ter direito ao meu banho. Sinceramente, eu me obrigo a ficar neste hotel quando não há reservas disponíveis no mercure.

O hotel é novo, confortável,entretanto falta preocupação com o bem estar dos hóspedes, o restaurante não funciona pra almoço, em dias de temporal não possui sobrinhas para oferecer aos hóspedes. O restaurante terceirizado do hotel apenas oferece comida pré pronta, insto é: congelada e de péssima qualidade.

Localização, distante de tudo, falta de cortesia dos funcionários que não procuram atender aos hóspedes, falta de um Restaurante decente.

The education of the staff is just impressive! Everyone really polite and prompt to help. The team in the breakfast helped a lot with the kids (we travelled with a couple who also has kids - 2).

Although the education was good, the quality of the service was not good. The dinner was terrible (I ordered the picanha and it was without beans and two really tiny beefs, that were tasteless; my wife ordered the spaghetti bolognesa, which has not salt, no taste and she also found shrimp and rice in the sauce). We reserved a room for 3 and we needed to order extra towels - there was only a 2 there. I attempted at least 4 times to contact the reception at night and at twice I needed to go down because they were not answering. I parked my car in their paid parking and it usually took 30 minutes to get it out, so every time, 30 minutes before leaving I called the reception in the morning to ask them to get my car... in the 3 days I stayed, first day I got there and the car was ready, second day I arrived and waited 40 minutes additional to the time it took for me to go down and the third day it arrived there after 10 minutes (plus the 30 minutes I called). To sum up, I don't think it is worth the money... there are other hotel better than this and cheaper than this one.

Good pool

Small reception next to the entrance of a business office building . Kind of narrow where the elevators are located . The hotel should be closer to the beach or on the beach and alone in a bigger lot with more amenities . Poor as a resort hotel . Ok as a conventional business hotel

Breakfast, location, bed, shower, towels and room size are priceless.

Food, room service, broken sauna are negative points.

The overall concept is great with nice and convenient facilities. Staff was friendly and helped with all situations. Parking in house is super good and also the amount of elevators is great - not much waiting time!

Cleanliness of room service. The table was not wiped and the floor was not sufficiently cleaned. BEsides that the whole Hotel was very clean.

Room are great

so many things , service is super bad no room service after 10pm, reception guy ask u to order Uber eat or go to supermarket. is a shame for a 5 stars hotel

location near town

I liked everything

very new, great building

loved everything

location only

I stayed in a room next to the offices across the emergency exit and it was really noisy. very loud music until late hours. blackout curtains don’t work. I woke up with sunrise parking don’t help you with luggage

Bed is comfortable

There was a party all night. It was so noisy we couldn't sleep.it's terrible

The facility was new and clean. The room was good

No room service after hours.

location

too much noise, it definitely has not noise canceling. we heard the other rooms. staff not prepared. smelly hallways due to the food the other guests left outside and the staff took too long to pick up.

Amazing