Hotell Östersund

great staff. really good staff.

Would the location, close to the airport with lots of things around.

Had to pay extra to experience the pool.

Posizione ottima in pieno centro. Camera spaziosa dotata di minibar, scrivania, poltrona. Molto buona la colazione con gli smoothie fatti in casa e tanta varietà. Tanto spazio con divani molto comodi per riposarsi in entrata dell'hotel The, caffè e biscottini gratuiti in reception. Pub praticamente in hotel in cui mangiare, guardare lo sport o giocare a biliardo ( e anche la zona colazione la mattina).

Nella mia stanza in particolare non c'era abbastanza luce. Nessuna lampadina era di quelle che fanno luce, ma erano tutte luci soffuse. Per guardare nell'armadio dovevo usare la torcia del telefono! Il materasso non l'ho trovato troppo comodo. Piscina e spa sono a pagamento anche per gli ospiti dell'hotel e bisogna prenotare l'entrata.

Ok breakfast buffet. The hotel is close to everything.

When we arrived, after check-in time (16.00) the room was not ready. We were assigned another room, and charged for an infant bed, which we had not ordered (the child is 4 yo). When I told them we didn’t want nor had ordered such a bed, the reseptionist said we would get the money back and that the bed would be removed. When we came up to the room there was no infants bed in the room and there was only beds made up for 2 people (We had ordered for 3 people). We went down to the reception and asked if they could make up one more bed. When we came to the room the linnen was just laid on a chair. We went down to the reception again and asked them to make the bed. The receptionist said she had put up linnen and the we could just make it ourselves. When we said that we ordered a room for 3 people and that we expected them to make the bed the receptionist said that she would do it, with a tone that clearly stated that she didn’t like it. When we came up to the room the linnen was put on, but laid out in a bundle, so we had to make it ourselves anyway. No aircondition, so the temperature was uncomfortable at nighttime. There was a fan but it made a lot of noise. There was also a lot of noise, until about 4 am from cars, motorcycles and drunk people. Trafic started up again around 7 am.