Very clean,great breakfast and helpful,friendly staff

A bit far from the city centre,but it’s short taxi drive for around 15leva

The coffee machine in the room was the best during my stay.

First there were some problems with my check in. There was total misunderstanding with my reservation from Booking and the the conditions the room met. It takes time to correct it. Second it wasn’t possible to sleep during the night. There was so noisy like I was in a night club. I felt the music in my room. I have to use my AirPods on noises canceling mode to be able to sleep an hour. Absolutely totally disaster. The reaction from the staff was just nothing. Breakfast was very poor and absolutely not enough.

Everything, from the location, services Especially the Receptionist Girl really Friendly, really polite, with a warm smile and Highly Reliable in total Everything was perfect.

Nothing to write on the Cons side.

good

good

Bathroom, staff,location

Was listening the same loud music all night long,coming from outside the stairs. Air conditioning was fix on 20-22°,so must sleep with blouse .Prize go too high-80€ per night without breakfast 🤔??

location, facilities and ambience!

location and the facilities and ambience !

noting

cold room, not working restaurant and lobby bar.

The room was clean

- Staff extremely rude and unwelcoming; - The room temperature is set to 21 degrees celsius and you can NOT change it. This is a very cold room temperature for December in Bulgaria. I only stayed two nights and the first night it was so cold in the room and I could not sleep. The second night I had to ask for a second blanket and by the third evening there I had to checkout and go to a different hotel at 9p.m as the cold was unbearable; - The hotel receptionist kept shrugging his shoulders saying “I cant do anything, I just came here for my shift.” Then he called a colleague and was talking ti her in the phone and laughing, trying to ridicule me as a customer. He then brought the tiniest heater to my room, which definitely made no difference. - when I said I will just check out and asked for a refund he refused to give it. “Contact booking.com the money is not with us I cant give you anything”; - Upon checkout he just took my hotel room key. I asked for checkout papers and he said he couldnt give them to me. I was gobsmacked. NEVER have I experienced such horrendous, rude treatment for what is supposed to be a 4 star hotel! He kept refusing to give me check out papers and a receipt that I paid for my stay. I asked him “what do you usually give customers when they checkout” and he said “nothing”. So he was even blatantly lying which is really unacceptable. After A LOT of back and forth and snide, unhelpful comments, all this whilst the taxi is waiting for me outside with the meter running, he finally gave me the checkout papers. - A 4 star hotel and the receptionist wasnt even wearing his uniform. First he was in a tshirt then he threw on a shirt and a blazer on top of his tracksuit pants and runners. - it just shows that the employees are there to do the bare minimum and they really couldnt care less about customer service. - the mattress is extremely hard, thin blanket, cover feels like its made out of baking paper.