Clean, staff helpful

Bar was understocked

Handy to town

Bathroom was damaged tiles and fittings were not fixed

light shinning under entrance door and drawn curtains let light into room at the top of curtain

The fact that we booked a room with a spa bath and then get told the spa bath doesn’t work as they have no spas anymore. Even tho it still says on all websites and social media that they have luxury spa rooms. There were only 2 towels for a room with 2 double beds. The TV didn’t work and we had to call someone to fix it. The second room we booked wasn’t ready for over an hour after we checked in at 3. Staff were not helpful at all. The place is tired and unclean. Rooms didn’t look like the images online. no extra blankets or throw cushions. mismatched chairs with the table. Barely any extras and 2 tiny pottles of milk for 3 people. I feel completely ripped off and would never recommend this property. I have never had such awful customer service at any property ever. I booked this place as a surprise luxury booking for our kids to enjoy, with a spa bath etc and had nothing but a sad awful experience. Horrible place.

Room was ok, was out dated and need of renovations. For the price I was little disappointed.

Room was out dated. No view. Felt that I was put in the back of the hotel in an old room without views or near anything because we booked through second party.

Plenty of space in our room and good sized bathroom, also a kitchenette. We also loved the balcony. There was a spa bath as well but we didn’t use it. The beds were extremely comfortable. The first two nights we were provided with spa sized towels which we loved using following our showers. We appreciated parking at the rear of the hotel.

I had to ask for a new box of tissues as the box in the bathroom was empty on arrival. 👍 Also on the third day we were not supplied with towels. I only realised that about 10pm, so rang reception and two bath towels were supplied straight away. 👍 These niggles are so small however, and we thoroughly enjoyed our stay. One other thing, we had lunch in the Atrium on Thursday and I found it very draughty. Great food though.

The main areas of the hotel were clean and attractive. Our room was clean and big with lots of windows and fresh, sulfuric air from nearby geysers! The parking amenities are very good.

The hotel is very outdated and worn. The shower was very worn - maybe from using geothermic water? It wasn't noted anywhere. The shower head was very old and sprayed in many directions. The room had 2 beds but one was broken. The kettle didn't work. We could hear every bump of the surrounding rooms... footsteps all around. It was a noisy night. We were meant to have a landmark view but all we could see was the racecourse... Wouldn't call that a landmark. The breakfast was $20 so we opted out and went to a nearby cafe.

The social housing guests were unruly loud appeared to be screaming from being drug fuelled