We stayed for 6 nights. We paid for a room with the roof terrace. The room was clean tidy and fresh with 2 complementary bottles of water. The room was just right for 2 and the terrace made relaxing in the early hours enjoyable. The breakfast was different to what I am used to but it had something for everyone. Location was ideal less than a 2min walk from the hotel entrance to the subway entrance. Shops,cafes, restaurants all within less than a few minutes walk. Staff were well presented, polite and friendly (especially as my Spanish is not very good) most staff understood my English so that was a huge relief. The hotel even held our bags for the day as our flight wasn't until 2215. We used a taxi to get to the hotel from the airport and back again it cost $30 each way. Then to top it all off we forgot an item. So we contacted the hotel and they had it in their safe. An email with my details and they are sending it to me. This hotel is 10 out of 10 and we will be returning to Madrid next year and will be staying with you again Kevin room 608

Good shower and bathroom. Tea and coffee making facilities in room. Very good breakfast. Great location.

No mini bar or fridge in room. No bar facilities or beer etc in vending machine.

location

room

Location was super. Staff was fantastic and helpful. Rooms were a good size. Wifi worked well.

Breakfast was decent and I would have liked more options. The umbrella on our patio was broken and hard to manipulate.

Near to all the tourists attractions

If all the Bedrooms are the same than seriously needs an complete renovation. The bathroom was awful, toilet moved when you sat on it. Blackout curtains needed and we had workmen outside our room at 8-00 am painting the outside!!

Perfect location

Check-in time. Frying fumes from the street restaurants.

The reception staff is courteous, helpful and efficient

Central to everything. You can safely walk and its close to the train and tourist arears. Beds comfortable. Breakfast is the best.

central

lots of construction around

Excellent location

we appreciated the coffee making facility however there was nowhere to plug the kettle in!

Superb location

The radiator heater did not work - and the airconditioner did not work well or consistently. It meant the room was either stuffy or cold. It is very likey this contributed to the development of a viral cold.

Small but comfortable and convenient

I liked the central location of the hotel, with many things nearby such as the San Miguel Market, Plaza Mayor, and Puerta del Sol all within a short distance. The hotel was only a 10-minute walk to the San Miguel Market, a 10-minute walk to Plaza Mayor, and just a 1-minute walk to Puerta del Sol, which made it very convenient to explore the city. The location made it easy to access all of the major attractions and amenities in the area.

One thing I didn't like about the hotel was that there was no minibar or fridge in the room. This made it difficult to store any drinks or snacks we wanted to have during our stay. Additionally, the staff only cleaned the room once in the morning, which meant that we had to ask for towels and take out the trash to the reception if we needed them during the day. Another issue was that the hotel was not modern as its name suggests. The bathtub, for example, was old and had clear stains on it, which was not appealing. The area around the hotel was quite noisy, which was understandable given its location near Puerta del Sol, but it made it difficult to get a good night's sleep. Finally, the housekeeping staff were rude when we asked about getting some extra blankets. They seemed annoyed by our request and were not very helpful.

nothing

everything, rooms were small as matchboxes couldn’t even turn around in the room. no cupboards or drawers

Smack bang in the middle of the city! The location was exceptional.

The staff were unhelpful. The rooms were far too small.

Location location and location. The room is comfortable and the toilet is very spacious and clean

Nothing except the heater is not warm enough .