Zenitude Hôtel-Résidences Nantes Métropole

Appartamento carino dotato di ogni comfort ed anche spazioso Parcheggio di fronte alla struttura

Ci hanno fatto aspettare almeno un quarto d'ora alla porta di ingresso che era chiusa nonostante fossimo nell'orario di check-in

The Studio was actually quite big and nice for a very good price! It was acceptably clean; only if you kept the bathroom door closed did it start to smell bad, so I kept it open! It was quiet. Overall, I liked my stay there!

The thing I didn't like was the staff, particularly the guy at reception when I was checking in! I had to make a deposit for the stay, and he said that I had to make it with a credit card, but I only have a debit card, and I asked, "how can I make the deposit then?" His response was kind of, "I don't know, you have to contact booking", then I asked to talk to the manager, and he said that I can't because he was on vacation! Paying the deposit with cash was also not possible.. Basically, I had to think of all the ways to make this work and come up with ideas, and the guy simply didn't care to help me find a solution! Worst was that he barely spoke any English. To be in that situation where I have paid for everything, made the trip to the hotel, and feel stressed that I might not be able to stay because the staff has absolutely 0 qualifications and is not even trying to help, I will never go to that hotel again!

Better than most I've stayed at

The room was quite spacious, and everything I needed was available and worked perfectly. It was also a quiet place, which made it easy to relax and get some rest after a long journey.

The strangest and most disappointing part of my stay was that, when I arrived, I was unexpectedly asked to pay a €250 deposit by card in addition to the cost of the room. This information was not clearly stated anywhere in advance. I find this extremely unacceptable, as some guests may simply not expect or be prepared to have an additional €250 blocked or charged at check-in. In all my years of staying in hotels, this is the first time I have encountered such a requirement without prior notice. Unfortunately, this completely overshadowed all the positive aspects of the hotel for me.