The Fortress Resort & Spa Galle

I love the location of the property, Room by the beach😍

Nothing

We visited the Fortress for six nights as part of our 2-week honeymoon trip to Sri Lanka, and we had an amazing time. The property is lovely, the food is great, and the staff really made it special for us by taking us to feed turtles at a nearby beach and organising a teppanyaki dinner (Shehan and Meril made this so fun!). We would definitely recommend it to others and visit again!

We decided to celebrate our 10th wedding anniversary by returning to our honeymoon destination, and it was a wonderful experience once again. The service and overall experience were just as good as our previous visits. The staff made special arrangements to make our anniversary stay even more memorable, and we truly appreciate all the thoughtful touches. A special thank you for accommodating our late departure as well. And if you’re staying at The Fortress, don’t miss the spa treatments. Definitely one of the highlights of the stay! Thank you to the entire team for making our 10th anniversary so special. ❤️

Absolutely nothing. Everything was perfect, and we thoroughly enjoyed our stay.

The pool is beautiful, clean and fantastic to swim in. The lounge chairs are really comfortable. Breakfast was lovely, tasty and fresh. Housekeeping staff were really kind and efficient. We were gifted a tasting box of nuts on our arrival which was a nice touch and felt like we were off to a nice start. Room is very clean, and the bed is comfortable.

The service throughout the hotel was consistently slow. At the restaurant, we waited around 15 minutes just to order drinks, then another 30 minutes to receive them. When my second drink finally arrived, it did not taste as good as the first. At the pool, it also took a very long time before anyone approached us to ask if we wanted drinks. We were not given a menu, and once again the lime sodas took a long time to arrive and did not taste like they were made with real lime juice. Room service was atrocious. The telephones don't work at all, and it was really hard to be understood by the staff. It was like speaking on a military intercom in the 60s. They of course got the order wrong, but this is not their fault , but the hotel's for not updating equipment and phones. We were approached three separate times by staff promoting a yoga class. However, yoga was not even offered every day during our stay. Advertising an activity that is not available is misleading, and the repeated interruptions disrupted our relaxation. One of the same staff members interrupted us during a gym session to question whether we were members and told us to go to reception, despite the fact that we were clearly hotel guests. Since access to the gym is only possible through the hotel, this interaction felt unnecessary and accusatory. The gym equipment is really old and nothing seemed really clean. There were pigeons everywhere along the room access bannisters, which gave a poor impression of cleanliness. The bathtub water was not running properly, although the shower worked fine. While the room was very large, the decor felt lacking in taste and character. I normally do not leave negative reviews, but no one asked for feedback during checkout, so I am sharing it here. We stayed in several five-star hotels during our trip to Sri Lanka, and this was by far the weakest experience. It was not worth the price when compared to what other hotels offered.