The staff was were kind, supported us in all possible way. Facilities were comfortable and the pool really nice on the roof top.

Location was nice and the the room (after all the troubles) was confortable.

I visited the the hotel during the World Cup, I booked a 1 bed room based on what I saw on the web photos. When my gf and I checked in we got an horrible improvised room located within the spa area, very cold, with a sink next to the bedroom and without windows. I understand that due the world cup the hotel needed to accommodate more guest, but that is not the way. For us, it was once of the worst experience of our life in particular because we were tired and just wanted a comfortable place to rest and we were not having it. Thankfully, at the end one of the managers upgrade our booking for free and we got a new 1 bed suite more comfortable. I writing this, as a recommendation for the hotel, you don’t have to treat the guests as animals, if you don’t have more rooms please do not overbook guest rooms.

Nothing at all. Complete ignorance for customer requests

Bad service, no customer service no reply to any calls and complete ignorance for customer requests. No value for money at all. Suggest to stay in a reputable property rather than wasting ur money by staying here.

I want to se thank you for all staff really I like this place very nice and very think is good

Location

We booked a 2 bed room apartment. 1 room with a king bed and the other room with 2 single beds but we found our apartment given to somebody else and we were offered two rooms with a queen or king bed in each room. We were 3 so this was very inappropriate. One of us had to sleep in the common area of the apartment. We were unpleased.

Staff was friendly and good services

Nothing