Park Hotel Zanzanù

L' accoglienza e la cordialità dello staff

ottima colazione. ampio parcheggio. Silenzio e tranquillità

Ottima vista sul lago, colazione e cena ottimi, anche per vegetariani. Colazione davvero ottima

Impossibile trovare qualcosa che non ci è piaciuto

Beautiful view on the lake and located centrally alongside the west side of the lake. You can easily take a ferry to visit the other side of the lake and it only takes 20 minutes. Dinner is also great as you can choose between various meals: different types of pasta, soup, meat and fish. There are lot of facilities like the swimming pool, spa facilities, gym, tennis court.

We booked a stay that included breakfast and dinner. At breakfast it is a pity there isn’t fresh orange juice or coffee. We also needed to pay for water during dinner which doesn’t seem fair to us because you can drink water, coffee and tea for free during breakfast. The room had recently been renovated but there are still some important details that needed to be done like putting a main light in the bathroom (only 3 small LED spots above the sink lightened up the room), the door of our room did not close well and the flow of the airconditioning was headed to the bed instead of the walls to keep the cold air from you while sleeping. At the bottom of the shower there were also blacks spots on the walls so it wasn’t cleaned intensively. At last we would recommend to offer water and coffee on the room as there’s no minibar. As for hospitality, we felt welcome at first as the lady at the reception desk showed us our room. However, all members of the hotel staff greeted and talked to us in German while we told them several times we didn’t speak German at all. Even when we told them we understand Italian and we could also speak Italian, they kept talking in German which offended us. During check-out the reception lady didn’t ask about our stay and when we brought up the negative points, she didn’t pay attention to it and we were just asked to pay. We therefore feel that this hotel was once a warm and friendly Italian hotel that is now rather a 3 star than a 4 star hotel.