Location and availability

Problems with hotel power plant during Hurricane Fiona emergency

Very nice colonial room recently remodeled.

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Property was great

- The hotel looks good and the rooms are comfortable. - The location is perfect for a sightseeing visit to Ponce and they have a big parking. - The restaurant food was excellent although a bit expensive for the area. - They have a casino but I did not go inside.

- I requested a room on the first floor because we have mobility problems. I received approval confirmation from the hotel through Booking.com. But when we arrived at the hotel they refused to give us a first floor room. They gave us a good room but it was on a third floor, a long walk from the elevator. - The hotel charged an extra 10% fee that was not on the reservation nor on the information about the hotel. The hotel front desk clerk at check-in did not know what the fee wasfor. The clerk present at check-out said that, although the hotel is not a resort, they charge a resort fee. I argued and told them their charge is illegal because the fee is allowed for resorts and the Ponce Plaza is a hotel, not a resort. I ended up paying it because myfriends

I liked that there was cafe and restaurant

I didn’t like that they placed in an old room with a dirty leaking shower and dirty tile floor when there was newly remodeled rooms. It felt like they weren’t taking care of the room because they were about to redo it. Also when we asked if we could get to the islands offshore the people at the front desk just got quiet instead of telling us that they were closed and helping us find something else to do. They actually stopped talking to us and just pretended to be busy until we walked away.

The bed and the pillows. The location in the center of town. That has a pool

There were a construction in the 2nd and 4th floors that they didn't mention in the booking, so it was too noisy early in the morning 🙄

The staff in Melao. Congrats amazing team! We want to come back because of you guys and the restaurant! They are so diligent and client oriented. We were very surprised with the great service. They were very respectful and always attentive to our needs. We also like the safety of the hotel. We really feel very safe. We like the Casino and the location. The housekeeping young woman was very kind with us. Congrats!

Fine tuning with the reception personnel about how to be more client oriented.

location

room service was horrible and the front desk is unresponsive to issues we had in our rooom