Novotel Guiyang Downtown

房间整洁采光很棒，前台Bubble服务热情贴心，出行位置便利，居住体验舒心，下次出游还选这家。

Location was good.

We were surprised when the stuff asked for deposit security bonds of approximately 1300 CNY and only got 890 CNY back when we left the property back. By calculation we loss approximately 500 CNY without any explanation.

Front desk was helpful as were all other staff

Not much

Hotel is in a great location, walikng distance to metro. Staff at the front desk really helpful especially Rea.

No one to help you with your luggage on arrival. Breakfast was okish nothing special. We were allocated a smoking room although we had requested no smoking. Took 3 attempts to find a suitable room after complaining to manager. Although room got sorted the beds are absolutely horrible. Rock hard, my partner and I experienced this for the first time during our entire trip in China. We did complain but were told all beds in the hotel are like this and they receive many complaints of the same. You'd think management would take this feedback on board and make changes esp for a global chain. If you love your sleep and don't want a broken back I would avoid it.