Let’s start with the positives, we had accidentally booked one more night than we needed, whilst a refund for the would have been nice, the hotel did instead include our daily breakfasts throughout our stay. My partner and I are vegetarian and after highlighting the limited menu choices, the restaurant did provide a vegetarian pizza on one of the nights which was a welcome reprieve, and generally the staff are quite friendly but I’m afraid that’s where the positives end.

Our experience started at the boat jetty on Bocas, I was surprised to see barbed wire adorning the jetty, but I was soon to realise the intention may have been less to keep people out, but more to keep the guests in! On arrival at the complex it was immediately clear just how in need of maintenance all areas are. The entire structure is quite frankly, one strong wind away from total collapse. We had booked the Master Suite, so the largest of the room types. The layout and decoration inside was at best, eclectic. There was only two of us, I’m not really sure how any more could be comfortably accommodated. There was a musky smell, it was very dark, and in line with the rest of the complex, very rickety. There is no AC and the thatched roof does an exceptional job at keeping the heat in. There’s three woeful fans, but they have no impact. The bed itself was very uncomfortable and I barely slept for three nights. The power outlets don’t work and everyone has to charge their devices at reception. The rear doors did not close at all, and the front door lock didn’t work. Every day someone was asked to fix these issues, but we left with neither being addressed. I am eternally thankful that we were not robbed or that no one tried to enter the room. The master suite has the perceived benefit of being further away from the other bungalows, but this affords no privacy or peace. Owing to the dilapidated state of the structure, every movement is fully audible, and if that wasn’t enough, the restaurant blasts music for most of the day too. Owing to its location, unless you go to Bocas for lunch, you are restricted to the on-site restaurant. It’s hard to accurately describe just how bad this is. Some easy tweaks could go a long way in rectifying this. Eg if you offer a burger also have a veggie option and who doesn’t love a margarita pizza?

The location is amazing

The service quality is poor. Only the reception service and the boat captain are very kind. The rest of the staff need to improve their service quality in general; they serve with reluctance, slowness, and even show signs of annoyance when dealing with guests. The food service is basic. During the night, nobody from the hotel is present; only the guests remain on the premises.

Amazing place, simply our number one best stay in Central america. We extended our stay, and also came back later

the location and free kayaks , the free transfers. The food was good and the setting over the water.

n/a

Fun location, clean, great staff, and interesting experience.

it’s hard to stay in for a whole week due to the animal activity (lizards, mosquitoes), but it is manageable if you are prepared.

Property was nice. Spacious for the 4 of us that stayed. food was good

No working outlets. Boat taxi from hotel was more expensive than in town. They tried charging us $80 ($20 per person) for a 18 min boat ride to town. We got the price down eventually but thought that was a rip off

Location, personal, restaurant

Bathroom is old

very nice people and excellent location

Food was expensive for what it was.