The view!

Extremely difficult to reach the hotel without their help.

The location and view

The distance and the rooms

The view of the river. The staff were nice.

I know it’s an old building & right on the river but it’s just not even basic clean. The sheets were really scratchy and had a film on them you could feel, almost like a layer of dust.

Nothing

Staff behaviour

I should have cancelled when the hotel didn’t respond to ANY messages, requests for airport collection and trusted my gut instincts - not the best of starts and it just got worse. location was exceptional, the rest was like a nightmare - a true life horror story. I didn’t actually sleep the entire night through noise, and fear I may catch something from the bed and dirty linen. I stayed on the phone with my husband the entire night because I was so afraid. Whoever was working through the night in reception was hoiking up from 4.30am - hearing someone vomit and phlegm up for a solid hour is just disgusting and so off putting - do you not care you have people spending money there AND RESTING!!!??? I checked out after one hellish night without even showering it was that disgusting hair all over the plugs and VERY unclean. Don’t part with your money it would be cleaner and safer to sleep outside on the riverside. I was scammed by the hotel who clearly didn’t bother to clean my room after the previous occupant left and they were happy to take full pay for 3 days when I checked out after 1 through a medical emergency. Thé highlight was leaving. Also watch for touts who will scam you while you try to find this hellhole - I was taken to see ‘Gurus’ and pressured sold Saris, don’t get sucked in they are all working together to skim as much cash from tourists as they can! Booking.com is not letting me upload photos for some reason but I have plenty to upload once it will down to a plug full of pubes, drinks spilled down walls, stained bedding, toiletries with labels peeling off, dirty facilities and excessive staining, rot and if I could upload the stench in the bathroom I would. This hotel either needs to be shut down before someone gets ill or they need to spend money they clearly have on refreshing everything DESPERATELY. Grim grim grim guys, I would advise any single females to AVOID!

Everything but the views!!!!

Staff. Without exception. From Ajay, to the porters, the restaurant staff, everyone always cheerful and helpful. Organisation. Hotel transfers and walking and boat tours made our lives so easy. Location. Right on the Ganga. View of sunrise over the river from our bed. Easy access to the Ghats. Food. Restaurant on the Rooftop provided the most amazing authentic food. Esp Butter chicken, Murg Lababdar, Crispy potatoes. Service was great too. You must try the lime and soda- with or without sugar. Bed. Lovely comfortable king size bed. Shower. Always hot water and a good shower. Outstanding value for money. Would recommend the Palace on the steps without hesitation.

Bathroom was functional but could do with a little revamp.

Fantastic location Great people.All the staff and the boss was excellent.The restaurant always fresh and tasty.Probably the best place to stay in Varanasi.

We had an exceptional stay at this hotel. The staffs are very helpful and always talk to us with smile. We needed a medicine at night and one of the staff volunteered to get it. We had a beautiful room with a view of Ganges. It's on top floor and the whole floor with a huge terrace was just for us. I can recommend this hotel anyday.

It's a heritage building... But the look inside does not have that touch.