The staff was wonderful and very helpful with everything we asked for. The apartment’s location is also great, central, and convenient.

The apartment was located below ground level, and the water pump was inside the bedroom. Every 20 minutes, there was a loud noise from the water pump, including throughout the night, which made it difficult to sleep. The cleaner only changed the bed sheets and towels but did not clean the apartment beyond that.

Have not had deposit requested on arrival returned am still waiting for it apart from that it was a good holiday.

The location is wonderful on one of the major canals in the old city. Everything is walking distance or reachable by tram. It was a large modern apartment which meant three of us could work and lounge about easily. It was clear it had been renovated from a centuries-old building which made it very charming.

We had to go to another address beforehand to check in and pick up the keys. The upholstery furniture of the chairs was dirty and the staircase hand rail was grubby which we had to clean ourselves before we could use it. The staircase up to the bedroom was steep but achievable with care. Be aware in hot weather that it is without airconditioning.

The location

I felt cheated because I wished an apartment with the canal view,that was the main reason why I had chosen them. But when I chose the not refundable option, they unilaterally reserved the basement flat which was a large dark studio where the sleeping area and the living area were separated by a curtain. You entered through a low French door where you had to remember to duck; in fact, I banged my head almost every day on the way in. The only real plus was that the apartment was cool- which, given the heat, was the only saving grace.In any case, the flat wasn't worth the price they charged and bore no resemblance to the photis posted on the website.