La Catrina de Alcala

Amazing location, beautiful hotel and great breakfast

WhatsApp did not work when calling

Charming decor Varied and plentiful breakfast Friendly accommodating staff

Location and cleanliness.

Location couldn't be better and the room was large with good aircon, big comfortable bed, plenty of hot water and excellent WIFI. Staff were friendly and helpful and the hotel and room were clean

Furniture in the room was pretty cheap and in need of replacement (drawers not closing properly for instance) and was totally out of character with the age and style of the hotel in general. Safe in room only suitable for cash and passport, far too small for a laptop or tablet. The included continental breakfast was ok but having to sign for it every morning where you had to fill in the amount (nil) and tip was not acceptable. Its either included or not. Being effectively forced to tip every morning isn't something that guest should have to do. Main issue with hotel was the NOISE. The courtyard acted as an echo chamber and with every room opening out on to it this was a major problem. From 6am the staff arrive to set up for breakfast making noise, breakfast starts at 7am equalling more noise then to cap it all, loud music is turned on from 8am. Because they close the front door in the evenings (understand the reasons for this) and guests are not given front door keys (unlike many other hotels I have stayed in throughout Mexico) you have to use the knocker to be let in...more noise, particularly with late arriving guests. To be woken up at 11pm by drunk and loud guests shouting and laughing in the courtyard with no respect for other guests is not acceptable. Hotel staff should be aware of this issue and take action for the sake of other hotel guests. If this had been a low cost hotel then these issues, whilst still being unacceptable, would have been more palatable however this hotel is priced towards the higher end of properties in Mexico (£80 per night for my stay) so I was not happy with my stay here and would not recommend this hotel.