1. The rooms are Ok 2. Bathrooms are Ok

1. The room cleaning service- Although I have verbally informed the reception in the morning, when i and my family came back in the evening, the rooms was not cleaned (stayed 3 days 2 nights) 2. The Breakfast- My wife have problem with her knee, despite telling the staff, he asked us t climb steps to a higher ground for breakfast despite there was a table available near cafe entrance for 4 of us. 3. We chosen our breakfast 8.30am -9.30am, we had our breakfast beginning 8.45am. I waited in long que for scramble egg for 30 minutes. There was only 1 staff cooking in Egg Section and it was Saturday. By the time I received my scramble egg and about to sit down the Bangla staff came to our table and table and said 9.30am we have to stop breakfast (that time was about 9.20am). I complained to him about the delay and he ran away. In addition, the menu was not refilled on time. Example the fried kuey teow buffet tray was empty and i waited nearly 20 minutes before it was refilled. Despite this, the staff asking us to leave by 9.30am. 4. For 2 days at around 11.45am (27.8.2023 and 28.8.2023) I tried to call the Reception many times but nobody answer. The first call on 27/8 is to ask the Reception to ask the cleaners to clean the room. As he/she didn't reply, I walk down to the Reception counter and told them why no one answer; they just said sorry and i can hear the phone ringing from other callers. Then they said they will inform the cleaners but the cleaners never came. The 2nd time i called on 28/8 was to ask for Bell service as we we checking out but no one answered. 5. When I book the hotel 2-3 weeks before check in, I have already asked a room to be near the reception and swimming pools. But when I check in, they gave me Tower C that was very far from the Reception, swimming pool and the Cafe. I have paid RM1.7k for 3 days and 2 nights and I received a lousy treatment.

Fair selection of food!

We asked for some soup bowls. Took a long time for it to be sent to our apartment.

What I like about this place is that, the staffs are all very friendly and nice. The place is also very gorgeous, very nature-y. After breakfast, me and my family would walk around the lake just enjoying the scenery and the birds chirping around. The pool is also great! The rooms are nice, cozy and most importantly clean. The bathrooms have good showers with good water pressure. All in all it was a great stay. Would definitely come back here again for a short r&r :)

2nd time staying at the place. Fav place for us ( me and husband) to stay due to its cozy, comfortable suites. Feels like home.

During our 2nd stay the bedsheet smells so bad like foot odor. So uncomfortable. So, before we went out my husband put a note on the bed to change the bedsheet . Then only it doesnt smell anymore. There is a distinct smell also coming from the bathroom. Seems like our suite wasnt cleaned well before guest checking in.

Friendly staff. Even not all but majority is very friendly. The view and location is the best at Ipoh and Perak. Cleanliness is superb. They also give free snack like chips, soda and coffee machine in room.

They have a beautiful kitchen but only allowed to use stove or cooking something if we stay 7 night above. I hope they have 2 bedroom or 1 bedroom apartment with lakeview.

Spacious, clean, tidy , comfortable for healing

The chips need to pay. Maybe can consider to provide some snack for free. The nett price is too enough to cover for the chips or maybe cheaper snacks maybe

Beautiful grounds with the pool, lake, and limestone backdrop surrounding the blocks. Grounds are well maintained and staff are friendly and well trained to handle the large crowds over the weekend.

The hotel is not, by any measure, a 5 star hotel and should not be marketed as such. As a condo converted to a hotel, the units, while large, are dirty, toilets are gross, everything is falling apart and not maintained at all. We minimized the time we spent in the rooms and enjoyed the water park, the breakfast area and the areas surrounding the Haven.

Nice view from balcony. Big space. Decorated the room for my wife birthday. But the free cake tasted hard and plain.

Seems poorly maintained. Shower head at bathtub leaking. Lack of basic kitchen items like fork spoon and washing liquid etc. sofa has cracks and rough patches. breakfast is not that good.