The breakfast was good. They offered a variety of food and enough seating. The front desk ladies were nice. There were food options within walking distance.

One of the main reasons I booked the hotel was because it said it had a shuttle from the Pudong Airport and had wifi. There was no shuttle available to us and when I tried to call to get help, I was hung up on three times before I was able to speak to someone. The wifi was also bad. One of our rooms smelled like smoke and the beds were extremely stiff. I was extremely dissatisfied with these factors.

The location is good. A lot of stores around, banks and cafes. The view from my window was sooo magnificent, I love looking at cars passing by. The staff is very caring, very polite: they fixed the broken safe box. There's always two fresh bottles of drinking water on a sink and new hygiene supplies. Nice breakfasts, everything was fresh and delicious.

Unfortunately, there's a mini list of the things I didn't like: 1. The very first moment I walked into the room after arriving, there was a light cigarette scent and the lights were on. Probably someone in nearby rooms was smoking, and the smell went through the ventilation to my room. This had happened for, I think, two days in a row. 2. Safe box. The door was open, but the latch was out, so i wasn't able to close it. Staff had to change my box to the one from another room. Not their fault, some visitors can be quite inattentive. 3. Bathroom door was TOO TIGHT, I couldn't close it. Rubber gasket on the edge of the door was too solid and hard. It's not that big of a deal, just annoyed me a little bit. 4. The sink plug also worked pretty badly. It got stuck at one point, I couldn't open it. I don't know, maybe I was just being stupid, but it's worth of mentioning. 5. No trashbags in the bins. I was in two Holiday Inns in Beijing, and they both had two separate bins for recyclable and residual waste in the room, they were marked differently; they also had bags inside of them. Usually only outside garbage bins don't have bags in them, but inside..? Who knows, maybe it's just a "saving environment" thing.

5 min walk from metro station

Staff were very slow with check in. Unhelpful with inquiries on doctor and hospital in an urgent case. Told us to check ourselves

Location.

Very nice hotel for the location