Royal St. Kitts Hotel

Very spacious room, perfectly fitted; two wide pools; very kind and effective staff

The room was serviced and cleaned every second day

It was a tranquil environment. The staff were helpful and welcoming. Overall a wonderful stay!

The property was well maintained and the staff was pleasant. This property also has an excellent gym facility that beats out many standard hotel fitness rooms.

The pricing for this stay aligned with other hotels that offered daily housekeeping and breakfast, despite being an aparthotel without these features. I was there for a birthday and they had no special offerings (i.e glass of wine, chocolates,/ candies, flowers in the room (which they could cut from their many gardens)). At check-in I had to ask a lot of questions about the property, when I got the room I saw a QR code leading to all the info. I wish that QR code was offered/ shown at reception. They could easily take their stays to the next level witha more personalized/ thoughtful approach to the customer experience.

The room was in a beautiful location on the lake with a pretty view and was peaceful apart from the music from the pool and bar area. Generally the staff were lovely and very helpful although often the messages given to the front desk weren't communicated to housekeeping. There is a nearby supermarket opposite the hotel, which is convenient. The gardens are well-maintained. I recommend that they give the same care and attention to the rooms and building maintenance as they do to the gardens maintenance. The nearby beach was full of seaweed so not suitable for walking or swimming.

The room was in need of a thorough deep clean. It appeared that only a surface clean had been carried out. A single wipe of the floor clearly indicated that it had not been properly cleaned or mopped for some time. I arranged for housekeeping to bring a mop so I could clean the floor. The outside room doors and walls throughout the room were marked with dirt and would benefit from repainting. The paint on the balcony was blistering and peeling, giving the area a neglected appearance. The brown carpet was heavily thick with dust and required a deep clean. Overall, the poor level of cleanliness and maintenance created a gloomy and uncomfortable atmosphere, making the room feel rather depressing. The hotel is very overpriced for what they deliver and does not provide international standards.