Civic Horizon Hotel & Residence

The property was great. Rooms were massive. Staff were very friendly.

Location was a little far out for us personally but that’s ours choice of location. Breakfast was limited but good.

Extra large rooms with a huge amount of amenities. Loved being able to do a load of washing after travelling for weeks. Very good breakfast.

Nothing.

Oversized spacious room with kitchenette and washing machine, very pleasant, helpful, and efficient staff.

Nothing.

The location was great, nice swimming pool.

The hotel charged us additional fees for extra bed sheets, asked us to leave our room due to a language misunderstanding, and required us to leave our luggage in the lobby area. Despite staying at the hotel for three nights, we were no longer permitted to use any hotel facilities after 12:30 on our departure day. Very pour or inexistent service in the breakfast area, having staff having conversations between each other at all times. Unfortunately, the level of service provided by the staff was unacceptable on several occasions. In particular, Mr. Phat was repeatedly disrespectful during our stay, especially on the final day. We believe management should carefully review these incidents and reinforce the basic principles of customer service, professionalism, and guest respect. We will for sure never visit this hotel again, and recommend you not to do so.